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Forced License Renewals?

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Hi, I had a DEV license that expired a couple of months ago. Now, after updating Joomla to latest version, I am not able to update SP PRO, it says: Failed to download package. Download it and install manually with a link. But the link comes up blank on the browser.

Now our site is broken. My understanding was purchasing license is mainly for support. But based on the current problem, it seems once we use your product, we are forced to keep paying for the rest of the websites life, otherwise the site becomes broken after any Joomla update.

Is this licensing assumption accurate or there is a technical issue with the link to download the latest version of SP PRO?

4 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
you have Personal subscription only, do not have access to SP Page Builder Pro updates.

personal_membership.jpg

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Paul Frankowski - Staff

More than a month ago #Permalink
If you want to get access to SP Pro component updates or separate package,
you have to order "Basic" from: https://www.joomshaper.com/join-now#page-builder

all was and is explained in the Pricing page in FAQ section.
But if you have additional question, just ask.

Soorena Salari

More than a month ago #Permalink
Paul,
Please read my ticket carefully again. As I said in the first sentence above "I had a DEV license that expired a couple of months ago.". So I already know that it was expired. The Personal license is for one website and this ticket is NOT related to that other license. So there is no reason to mix that license for this ticket.

My question is for the websites that used SP PRO during the period that I had an active DEV license. Obviously I downloaded and used SP PRO.

Does your license demand that the licensee pays ongoingly and stays current for EVER with joomshaper as long as the extension is in use?

Is this licensing assumption accurate or there is a technical issue with the link to download the latest version of SP PRO?

Paul Frankowski - Staff

More than a month ago #Permalink
You can use our products as long as you want, there no time limit. Even when the subscription ends.
Membership is needed to get new updates and support.
But also some (only a few) design features from SPPB Pro are reserved for active members only.

With your current membership "Personal" you can update template and all extension, except SPPB.
-----
But I have good news for you, probably from March or April 2019, we're going to change membership levels, so new members would get access to updates of all extensions, without any exceptions.


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