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Form module is not working

Featured Lock Resolved Issue
Hi,
I have Joomla! 3.x last version, Spectrum Template and PageBuilder PRO everything up-to-date.
I've used the form module in a Page created with PageBuilder, called "Contact us" and it is working.

I've used the form module in the bottom3 position of Spectrum and it's not working, when I press "Send" i get "Email sent failed.".

I've tried to make it as new, and I've tried to save the one that works and drug and drop it into the module in the bottom3 position.

Either ways, the one in the bottom3 position gives me an error.

Here the website: https://cabe.marcopenitenti.it - you can try the english and the italian version, it's just the same, same error.

What could be?

Thanks,
Marco

22 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thanks for your query. Please send me the Joomla administrator access via PM.

-Thanks

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thanks for your PM. Yes, there has an issue. Noted this issue, we will fix in the future update.

-Thanks

Marco Penitenti

More than a month ago #Permalink
So there is not a workaround, I need to use an other form extention for the footer?

Thankx.

Toufiq - Staff

More than a month ago #Permalink
So there is not a workaround, I need to use an other form extention for the footer?

Thankx.


Hi there, Until release the fix version, you can use another extension. Thanks

Hrvoje Znaor

More than a month ago #Permalink
Hello
Any info how long till update?
I have 3 websites with new form and form doesn't want to send because of
"Email sending failed, fill required field and try again!" issue
- This message shows non stop
No matter if fields is required or not or filled or not.
I cannot simply revert to old forms because I would spent whole day of changing stuff.
Thanks

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thanks for your reply. We need time to fix this issue.

-Thanks

Hrvoje Znaor

More than a month ago #Permalink
Still not fixed in latest SP Page builder update :(

Toufiq - Staff

More than a month ago #Permalink
Still not fixed in latest SP Page builder update :(
'

Hi there, Already it has in to do list. We have to finish other issues. Thanks

Mindvision

More than a month ago #Permalink
Me too :(

Al Mamun - Staff

More than a month ago #Permalink
Hi Guys,

We have fixed this issue in 3.4.8 can you please confirm?

Thanks,
Mamun
Toufiq this is EXACTLY the same issue I have. 100% the same.

WE NEED TO FIX THIS.

Searching the forums this is clearly not an isolated issue! Again, I am losing leads due to this issue. I've just renewed my subscription with Joomshaper due to you guys normally being fast with these issues, but now it seems like you might be dragging your feet.

We need a fix ASAP
Has anyone else on this thread found a fix or workaround?

Al Mamun - Staff

2 weeks ago #Permalink
@Adolf Kleinhans,

This issue was fixed in 3.4.8 now Page Builder version is 3.6.4. Please create another thread if you have issue. But first make sure you configured the mail server properly. Please create another thread.

Thanks,
Mamun
@Adolf Kleinhans,

This issue was fixed in 3.4.8 now Page Builder version is 3.6.4. Please create another thread if you have issue. But first make you configured the mail server properly. Please create another thread.

Thanks,
Mamun


Sorry but it definitely was not fixed. Check other threads where people replied, still having issues.
NO REPLY?

I am currently on 4 forum threads, Facebook Messenger AND personal chat with Toufiq - It seems like Joomshaper does not care about paying customers?

Is this an issue that I would have to go public with before anyone responds to this??

Al Mamun - Staff

4 days ago #Permalink
NO REPLY?
I am currently on 4 forum threads, Facebook Messenger AND personal chat with Toufiq - It seems like Joomshaper does not care about paying customers?


Send me super user access.

Joy

4 days ago #Permalink
I just gave up waiting for support and i replaced all forms with RS Forms forms.

Al Mamun - Staff

4 days ago #Permalink
Hi Adolf Kleinhans, Your issue solved.

Hi Joy, Hope next update will fix others issue. We are sorry for inconvenience.

Thanks,
Mamun
Hi Adolf Kleinhans, Your issue solved.

Hi Joy, Hope next update will fix others issue. We are sorry for inconvenience.

Thanks,
Mamun


Just so everybody knows - my issue is NOT confirmed as solved. I will report back to this thread when confirmed as fixed.

Toufiq - Staff

4 days ago #Permalink
Hi there,

Thanks for your feedback. Our developer team find out the issue & solved your problem.

csrf token has occurred the problem. Now it has been modified, If you get again this issue, please let us know.

-Thanks
Again - to anyone reading, the issue is not yet confirmed as fixed as it is an issue that shows again after a couple of days. It is thus NOT CONFIRMED as fixed.

If indeed it is fixed then that means Joomshaper knows exactly what the issue is and has been dragging their feet with the solution and telling everyone something else - this would also be highly disappointing if indeed it is the case.

I will happily update this thread when the issue is confirmed as fixed. Until then - it is not.

Al Mamun - Staff

3 days ago #Permalink
Hi Adolf,

First thing can you please confirm that this: http://berchtesgaden.co.za issue fixed or not? After that I will look at your other sites.

Yes, we found what is the issue. Now, wait for next update or give me your other site access to solve the issue.

Thanks,
Mamun


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