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Fresh Install can not use SPPagebuilder3 3.1.3

Featured Lock Resolved Issue
I tried to use the Helix Quickstart package and installed the above Pagebuilder. Could not get it to see my subscription
Deleted said install. Reinstalled fresh version of Joomla, Helix Ultimate latest and pagebuilder.
CAN NOT ACCESS PRO VERSION
Added my email and my key. Does not work
Can not work on this or any new site.

What is going on?

Please help

I have sppagebuilder in use on another site, same version and it works.
I am using the exact same email and key.

The ONLY difference is the version of Helix. 1.0 to 1.01.

6 Answers

Shari Chambers

More than a month ago #Permalink
Sorry, yes. Clearing Cache Worked... Ugh...
Thank you and sorry..
Half a day. I am such a bonehead...

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
sorry for "stupid" question from my side: what is Helix 1.01???
---
If you talk about Helix Ultimate you should install v1.0.2 - download template and re-install.
---
Have you tried to clear browser cache?

Shari Chambers

More than a month ago #Permalink
Hello
I installed first the helixultimate quickstart (helix3_quickstart_j3_v2.4). Then I installed my SPpagebuilder pro com_sppagebuilder_pro_v3.1.3 , and it will not allow me to use my pro version. I added my email and my key

I then deleted the site and installed Joomla. Made sure Joomla version was up to date. Then installed helixultimate_template_j3_v1.0.2, then com_sppagebuilder_pro_v3.1.3
I still get the error that this feature available on premium version.

My email and key are added.

Paul Frankowski - Staff

More than a month ago #Permalink
1) I asked again, Have you cleaned browser cache?
2) Can you send me access to your site via PM (Private Message)

Paul Frankowski - Staff

More than a month ago #Permalink
We had this information in few places:
1) In Blog post
2) in SPPB Manual> FAQ
3) And there was at least 5-8 topics on forum

So honest advice for future, read & search more.
Now you can relax ;)


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