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Front end tools disappear when clicking on style

Featured Lock Resolved Issue
Actually I have installed quickstart package of Doctor on server, in a folder to rebuild a site which was previously built in another template. I submitted my license key and email id in template option and page builder option also. but page builder is not being updated (file could not download error) and front end editing is not working, clicking on edit icon (then style) just wipes out the page or it does not do anything...

Attachments (2)

  • doctor1.JPG
    doctor1.JPG 82.4 KB
  • doctor2.JPG
    doctor2.JPG 60.2 KB

12 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Good morning. Could you please share a screenshot of the console? And share your PHP version and do you use 32bit PHP or 64 Bit PHP version?

This documentation is very helpful
https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3#general

-Thanks

Shubhaanshu

More than a month ago #Permalink
Php 7, but I dont know the 32/64 bit

updating page builder is also showing error :
Warning
Copy file failed


Shubhaanshu

More than a month ago #Permalink
The problem is in Back end also, page builder shows nothing when clicked on edit icon of addon under a row...

Toufiq - Staff

More than a month ago #Permalink
The problem is in Back end also, page builder shows nothing when clicked on edit icon of addon under a row...


Hi, Send me the Joomla Administrator access via pm. Let me check, Please. Thanks

Shubhaanshu

More than a month ago #Permalink
PM Sent, Grateful to your support!

Toufiq - Staff

More than a month ago #Permalink
PM Sent, Grateful to your support!


Hi, I will let you know as soon as possible.Thanks

Toufiq - Staff

More than a month ago #Permalink
Hi, Please give me cpanel access via pm. Thanks

Shubhaanshu

More than a month ago #Permalink
Hi, Please give me cpanel access via pm. Thanks


have you received the cpanel details? I sent it yesterday on pm

Shubhaanshu

More than a month ago #Permalink
in this site page builder update is also not working even after cleaning cache/ restarting browser multiple times etc...

Bahram Rafiei

More than a month ago #Permalink
hi, i have the same problem

Shubhaanshu

More than a month ago #Permalink
Thanks for your support, I resolved it by uninstalling and reinstalling page builder.

Toufiq - Staff

More than a month ago #Permalink
Thanks for your support, I resolved it by uninstalling and reinstalling page builder.


Hi, Glad to heard that your problem solved. :)


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