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Frontend edit page does not opening

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Frontend edit page does not opening after testmonial pro advanced addon install.
I cannot uninstall testmonial addon.

SP Page Builder Pro 3.0.4
Joomla 3.8.3.1

Can anyone help me?

17 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
1) Template Name / Developer
2) Is your template override testmonial pro addon ?

implart

More than a month ago #Permalink
Hi,
1) Template Name / Developer
2) Is your template override testmonial pro addon ?



1) shaper_floox - Classic

Paul Frankowski - Staff

More than a month ago #Permalink
SP Page Builder Pro 3.0.4 is quite old
1) Update to SPB Pro 3.1
2) Update template to last stable version
3) Check again

implart

More than a month ago #Permalink
Hi,

1) Update to SPB Pro 3.1 - done
2) Update template to last stable version - done
3) Check again - still the same problem, frontend editor is loading forever

I have cleaned browser chache and i've tested in firefox too.

Help me to disable testimonial pro advanced addon

Attachments (2)

  • frontend edit error.jpg
    frontend edit error.jpg 48.4 KB
  • sppb.png
    sppb.png 52.7 KB

Paul Frankowski - Staff

More than a month ago #Permalink
ok, thanks for info.
I will ask for update of this addon.
---
@Sohan please check " testimonial pro advanced addon " with SPPB 3.1

Paul Frankowski - Staff

More than a month ago #Permalink
please install Floox template update. thanks.

implart

More than a month ago #Permalink
Hi Paul,

Thanks, but i'm sad to say that it's didn't work too.

I'm begginer and don't know what i can do anymore :(

Back and frontend SPPB don't open and i can't edit anything.


Status:

SPPB Pro updated to 3.1
Floox updated to 1.5
Joomla: 3.8.3 Stable
Helix3: 2.4
PHP version: 5.6.30-0+deb8u1
Browse cache cleaned
System cache cleaned
Firefox tested
IE tested
Chrome tested
Browsing in private: tested
Testimonial pro advanced folder deleted from SPPB: tested


Is there a possibility that testimonial pro is not causing this?

Paul Frankowski - Staff

More than a month ago #Permalink
I don't understand that part:
Back and frontend SPPB don't open and i can't edit anything.

you cannot edit any created pages or only that one with this addon?

Wiliam Martins Aquino

More than a month ago #Permalink
I have the same case.

Paul Frankowski - Staff

More than a month ago #Permalink
I have the same case.


More details, please:
1) PHP version
2) Joomla version
3) Template name / developer
4) SPPB 3 updated to 3.1.1 ?

Wiliam Martins Aquino

More than a month ago #Permalink
1) PHP version
2) Joomla version
3) Template name / developer
4) SPPB 3 updated to 3.1.1 ?

01) PHP Version 7.0.27
02) Joomla! 3.8.5 Stable
03) shaper_revibe
04)sppagebuilder 3.1

Thanks
Wiliam

implart

More than a month ago #Permalink
I don't understand that part:
Back and frontend SPPB don't open and i can't edit anything.

you cannot edit any created pages or only that one with this addon?


Hi Paul.

I cannot edit any page. Frontend and backend don't open correctely.

Wiliam Martins Aquino

More than a month ago #Permalink
I don't understand that part:
Back and frontend SPPB don't open and i can't edit anything.

you cannot edit any created pages or only that one with this addon?


Hi Paul.

I cannot edit any page. Frontend and backend don't open correctely.


I can edit on backend but in frontend is bad, doesn't work.

Thank you

Paul Frankowski - Staff

More than a month ago #Permalink
Always do this same steps:
1) Update SP Page Builder to last version
2) Update Template to last version.
If you don't have template from JoomShaper - ask template developer if all addons are compatible with SP PB 3.1

3) Clear CMS cache
4) Clear Browser cache
5) Disable module/plugin for Cookies
6) Check on 2 different browsers

implart

More than a month ago #Permalink
Hi Paul,

Always do this same steps:
1) Update SP Page Builder to last version – ok 3.1.1
2) Update Template to last version.- Floox – ok 1.5

If you don't have template from JoomShaper - ask template developer if all addons are compatible with SP PB 3.1 – Floox template is from JoomShaper

3) Clear CMS cache - done
4) Clear Browser cache – done in Chrome, Edge and Firefox
5) Disable module/plugin for Cookies – done (Extensions>plugin> authentication–Cookie>disable)
6) Check on 2 different browsers –
• Chrome: backend load blank and frontend doesn’t stop loading
• Edge: backend load blank and frontend doesn’t stop loading
• Firefox: backend shows ‘Could not instantiate the mail function’ message and frontend doesn’t stop loading.

Paul Frankowski - Staff

More than a month ago #Permalink
In that case you have to talk with our developer on Monday, sorry I have no other ideas.

Link: https://www.joomshaper.com/forums/profile/57836-rifatwahid

implart

More than a month ago #Permalink
In that case you have to talk with our developer on Monday, sorry I have no other ideas.

Link: https://www.joomshaper.com/forums/profile/57836-rifatwahid


Thank you.


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