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Helix Framework Not Found

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Just purchased a subscription. It's become glaringly obvious that having certain JoomShaper templates installed at the same time causes some nasty problems. Some work ok but about half (of what I have installed anyway) produce the "Helix Framework Not Found" error. The error has been addressed 48 times already in these forums. With little if any resolution.

So.... what's going on with this error? Too many people seem to be experiencing the error for it to be a miss-configuration. Just tell me what's going on please. What do I need to do to avoid this bug? Actually what do we collectively, your paying customers need to do to avoid this?

I happen to be using Joomla! 3.3.6 but scanning the forums it doesn't seem to matter what Joomla! version is used.

Regards,
-Roger

7 Answers

Arun Sasi

More than a month ago #Permalink
Hi,

Could you please specify how you have installed the template.

Also please refer this forum thread http://www.joomshaper.com/forums/helix-framework-not-found-4

Thanks Arun.

WebHostPro

More than a month ago #Permalink
The two links in that thread are broken. What did they point to? I can try to search it out.

WebHostPro

More than a month ago #Permalink
If you are referring to downloading the framework plugin. I had tried that already.

Arun Sasi

More than a month ago #Permalink
HI,

PM your admin details.

Thanks
Arun

WebHostPro

More than a month ago #Permalink
Admin details sent... :)

WebHostPro

More than a month ago #Permalink
So are you done here or what guys? Right now the only conclusion I have is to not install more than one of your templates at a time and to use the quickstart file when doing that. Otherwise there is a good chance you will experience this error.

Does that about sum things up correctly?

Arun Sasi

More than a month ago #Permalink
Hi,

Please check your PM

Thanks Arun


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