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Helix ultimate install

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I have installed helix ultimate several times before and on the same host (siteground hosting).
I have worked fo about 1 week trying to install the template and also had the host try to install.
When I drag the zip folder that I downloaded to the auto installer in joomlia it says that it is installed. Unfortunately, it is not present in the templates folder. I check the server templates folder and only bees and prostar are installed. I have read everything that I can find in the documentation, set the php version to 7.3 and have also done a complete reinstall of the domain, joomla, and attempted new installation of the template. Has anyone else experienced this or similar issue. I get no errors reported and have downloaded a fresh copy of the helix ultimate, a fresh database, and Joomla in case there was some corruption of the files. The same thing happens when using Joomla auto-install from cpanel.

Technicians at siteground attempted the same with the same inexplicable results.

I am able to install sp_pagebuilder just fine. It is the template installation specifically.

8 Answers

Paul Frankowski - Staff

2 weeks ago #Permalink
I guess you are not beginner, so quick tip, upload all files from helixultimate_quickstart_j3_v1.1.1.zip

templates\shaper_helixultimate
plugins\system\helixultimate


Then "Discovery" > "Install"

Paul Frankowski - Staff

2 weeks ago #Permalink
HI,
Has anyone else experienced this or similar issue.

Honestly never, on 50 different hostings. But I know I am a lucky one.
Helix template is like any other, installation should be simple.
Anyway, in Joomla any extension you can install by 3 methods.
If you are 100% sure that all files were uploaded (from template and helix plugin), you can use "Discovery" feature to find, then install template & all related helix plugin.

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Well, I am not a beginner overall, but am not that experienced with Joomla. The two main ways of installing, I have done without issue before. Thanks so much for pointing out the "discover" method.

Joomla indicated that the files were uploaded but neither the techs at siteground nor I were able to locate any being installed by the file method from Joomla. There was a report though that showed php temp file or path not set.

I know it should be clear about these paths but I do not understand for sure. (think I do)
templates\shaper_helixultimate
plugins\system\helixultimate

I think you mean ftp the zip file to the folder templates\ .
Then when the discovery method extracts and installs it creates the folder shaper_helixultimate to hold the installed template files.

same process for plugins. plugins\system

Thankfully, for some reason the plugins are installing the "normal" easy way with drag and drop. One would think that both would either install of not install.

Thanks so much. I have been fighting this issue for many days.

Rick

Paul Frankowski - Staff

2 weeks ago #Permalink
You're welcome.
I only wonder why Technicians from siteground forget about this method. :p :p
You're welcome.
I only wonder why Technicians from siteground forget about this method. :p :p


I have no idea how many people I had there try to fix the issue nor why with the new version of . HU the normal method stopped working on the same hosting as I have been using for a while. I specifically moved their for their Joomla support BC Godaddy was terrible for Joomla. Normally the techs are great at SG.
:D

Paul Frankowski - Staff

2 weeks ago #Permalink
Anyway, happy ending.
yes, very happy ending

Thanks


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