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Helix Ultimate - Somethings wrong, Try again

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Hello, I already tried to install a 5 times the ultimate helix and other templates based on the ultimate helix.

At all times I've done the installation, everything works normally, with only one problem that presents an error WHEN I TRY TO SAVE CHANGES IN THE TEMPLATE. (when I try to save the modification I made in the ultimate helix it gives me a message (Somethings wrong, Try again).
And the browser just keeps loading and I could not apply the modifications I made.
I already tried it on all browsers.
I already did a cache cleaning)

Due to this problem I always gave up using helix ultimate and I always went back to some Helix 3 template .

But now I'm going to use the Fixter template and need it to work perfectly. I do not only want you to solve the problem, but to teach you how to do it, because I will certainly have the same problems in future installations.

PS. The same error happened in PHP 5.x and even updating the server for PHP 7.x the problem kept happening.

Attachments (2)

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    error.png 121.7 KB
  • error1.png
    error1.png 115.1 KB

35 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi Toufiq,

I have the same problem, but when I use the original htaccess file that comes with joomla, then the page is blank. I have to add additional lines in htaccess to activate php7.1. pages works fine with it, but only saving template "yamas" is not possible. It works for all other templates I used so far from you. thank you for your support.


Hi there, Thanks for your reply. Did you try to turn off the mod_security from the hosting server? Thanks


Hi Toufiq,

I checked with hosting and there is no error reported by mod_security. Any other idea? I never had this issue with other sites on same hosting server... thank you in advance.


Hi there, Please turn off the mod_sceurity & let me know. Thanks

Toufiq - Staff

More than a month ago #Permalink
Hi there,

I would request to check after disabling the Cloudflare SSL certificate.

-Thanks

agenciasincro

More than a month ago #Permalink
Hello! Thanks for the answer.
The domain agenciasincro.com.br is not enabled on Clouflare. The SSL certificate used is cPanel automatic. And even then, I've tried the installation on other accounts / sites and have happened in all the same problems.

Attachments (1)

  • cpanel-ssl.png
    cpanel-ssl.png 19.6 KB

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Could you send me your site administrator access via PM? I will let you know tomorrow.

-Thanks
Hello, I have the same problem with the helix model.
When you have to save some change it gives this answer that there was an error.:(

agenciasincro

More than a month ago #Permalink
Hi there,

Could you send me your site administrator access via PM? I will let you know tomorrow.

-Thanks



I just sent the access to the admin of this site.

But I really need to know what the solution will be, so you do not have to go through this every time you install something with Helix Ultimate.

Thank you

Toufiq - Staff

More than a month ago #Permalink
Hi there,

You have used the PHP 5.6 version & I have checked PHP 7.1.12 version. It works fine here. I would request you to upgrade the PHP version & check again.

-Thanks
I already use the version of php 7.1

agenciasincro

More than a month ago #Permalink
I already use the version of php 7.1


Luiz Carlos, I was also with version 7.x of PHP and returned to 5.6 to test, so toufiq put this answer.

As a workaround I disabled mod_security by cPanel and managed to make the changes.
Now that we have made the changes I will enable it again, since mod_security must always be enabled for hosting security.

And I'm waiting for a solution from them that works with Helix Ultimate with mod_security enabled.

------------------------------------------------------

Luiz Carlos, Eu também estava com a versão 7.x do PHP e voltei para a 5.6 para testar, por isso o toufiq colocou essa resposta.

Como solução temporária desabilitei o mod_security pelo cPanel e consegui fazer as alterações.
Agora que fizemos as alterações vou habilitar novamente, pois o mod_security precisa estar sempre ativado para segurança da hospedagem.

E estou no aguardo de uma solução deles que funcione o Helix Ultimate com o mod_security habilitado.
Atenciosamente
I already use the version of php 7.1


Luiz Carlos, I was also with version 7.x of PHP and returned to 5.6 to test, so toufiq put this answer.

As a workaround I disabled mod_security by cPanel and managed to make the changes.
Now that we have made the changes I will enable it again, since mod_security must always be enabled for hosting security.

And I'm waiting for a solution from them that works with Helix Ultimate with mod_security enabled.

------------------------------------------------------

Luiz Carlos, Eu também estava com a versão 7.x do PHP e voltei para a 5.6 para testar, por isso o toufiq colocou essa resposta.

Como solução temporária desabilitei o mod_security pelo cPanel e consegui fazer as alterações.
Agora que fizemos as alterações vou habilitar novamente, pois o mod_security precisa estar sempre ativado para segurança da hospedagem.

E estou no aguardo de uma solução deles que funcione o Helix Ultimate com o mod_security habilitado.
Atenciosamente

Certo, valeu, Obrigado

Vou testar.

Toufiq - Staff

More than a month ago #Permalink
Hi there, Send me your cpanel login access via pm to install Helix ultimate. Thanks

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Mod_security blocked the ajax request & that's why it doesn't work. If you want to work with Helix then you have to turn off the mod_security. No problem will be your server.

-Thanks

agenciasincro

More than a month ago #Permalink
Hello, I really love SP Page Builder and the Helix Framework. But if to use the new versions I need to disable mod_security, I will have to abandon Joomshaper, because the security of my server / site is much more important than having something working but vulnerability to attacks.

I'm going to talk about my case, before having mod-security enabled I always had problems with attacks and after I enabled it, I never had any problems.

Look at the importance of mod_scurity enabled:

------------------------

The module is configured to protect web applications from various attacks. ModSecurity supports flexible rule engine to perform both simple and complex operations. It comes with a Core Rule Set (CRS) which has various rules for:

cross website scripting
bad user agents
SQL injection
trojans
session hijacking
other exploits

------------------------


I very much hope, but very much, that you find a solution to work with the mod_security spoken.

Do you want to find a way to make mod_security work enabled or not?

Thank you in advance

Jonas Steinsson

More than a month ago #Permalink
Do you know of other addons or settings that might cause the Helix builder to fail?
I am running into this error (Somethings wrong, Try again) when trying to save changes on Helix Ultimate running on Joomla 3.9.8 on PHP 7.1 hosted at Siteground.

According to Siteground they are not using ModSecurity as a firewall.

Jonas Steinsson

More than a month ago #Permalink
Do you know of other addons or settings that might cause the Helix builder to fail?
I am running into this error (Somethings wrong, Try again) when trying to save changes on Helix Ultimate running on Joomla 3.9.8 on PHP 7.1 hosted at Siteground.

According to Siteground they are not using ModSecurity as a firewall.


On Wednesday July 10th I posted on the site chat that I still had no response here.
On Thursday the 11th I got a reply that the message had been sent to a technician.
On Friday the 12th I asked why there was no response from the technician and got the reply that the message had been forwarded to the technician.
10 hours later no reply had come from the technician.
6 hours ago I got a message that the technician would resolve the issue within a few hours (through the chat)
Still the issue is unresolved.
I have requested to know JoomShapers refund policy, but did not get an answer to that question.

Toufiq - Staff

More than a month ago #Permalink
Do you know of other addons or settings that might cause the Helix builder to fail?
I am running into this error (Somethings wrong, Try again) when trying to save changes on Helix Ultimate running on Joomla 3.9.8 on PHP 7.1 hosted at Siteground.

According to Siteground they are not using ModSecurity as a firewall.


On Wednesday July 10th I posted on the site chat that I still had no response here.
On Thursday the 11th I got a reply that the message had been sent to a technician.
On Friday the 12th I asked why there was no response from the technician and got the reply that the message had been forwarded to the technician.
10 hours later no reply had come from the technician.
6 hours ago I got a message that the technician would resolve the issue within a few hours (through the chat)
Still the issue is unresolved.
I have requested to know JoomShapers refund policy, but did not get an answer to that question.


Hi there, Sorry for the delay response. I was very sick. Please send me the Joomla administrator access via PM. Thanks

Jonas Steinsson

More than a month ago #Permalink
I wonder if Toufiq is ok. I sent him access to my site per request three days ago, and he stated he'd take a look at it 'tomorrow' but I see that the account hasn't been accessed yet.

Toufiq - Staff

More than a month ago #Permalink
I wonder if Toufiq is ok. I sent him access to my site per request three days ago, and he stated he'd take a look at it 'tomorrow' but I see that the account hasn't been accessed yet.


Hi there, Please send me the FTP access via PM. I have tried to download many times the Akeeba back. But, Every time failed to download the Akeeba Backup. Thanks

Toufiq - Staff

More than a month ago #Permalink
I wonder if Toufiq is ok. I sent him access to my site per request three days ago, and he stated he'd take a look at it 'tomorrow' but I see that the account hasn't been accessed yet.


Hi there,

I have downloaded your site Akeeba backup and run into my localhost. It works fine.

https://drive.google.com/file/d/1QxpBsQ33kQp-wztKuxK_xrbAqsMnuzVn/view

It's not our product issue. Please contact your hosting provider to turn off the mod_security.

-Thanks

Toufiq - Staff

More than a month ago #Permalink
I wonder if Toufiq is ok. I sent him access to my site per request three days ago, and he stated he'd take a look at it 'tomorrow' but I see that the account hasn't been accessed yet.


Hi there,

I have checked testing server & it works after rename your .htaccess file. Your .htaccess file has a problem. If you have more confusion about our template.

-Thanks

Jonas Steinsson

More than a month ago #Permalink
I wonder if Toufiq is ok. I sent him access to my site per request three days ago, and he stated he'd take a look at it 'tomorrow' but I see that the account hasn't been accessed yet.


Hi there,

I have checked testing server & it works after rename your .htaccess file. Your .htaccess file has a problem. If you have more confusion about our template.

-Thanks


I tried renaming the htaccess file and inserting the default htaccess file that comes with Joomla, without the extra filters provided by SiteGround and everything works now ;) Thank you Toufiq you are a genious :)

Toufiq - Staff

More than a month ago #Permalink
I wonder if Toufiq is ok. I sent him access to my site per request three days ago, and he stated he'd take a look at it 'tomorrow' but I see that the account hasn't been accessed yet.


Hi there,

I have checked testing server & it works after rename your .htaccess file. Your .htaccess file has a problem. If you have more confusion about our template.

-Thanks


I tried renaming the htaccess file and inserting the default htaccess file that comes with Joomla, without the extra filters provided by SiteGround and everything works now ;) Thank you Toufiq you are a genious :)


Hi there, You are most welcome & Thanks

selma123

More than a month ago #Permalink
Hi Toufiq,

I have the same problem, but when I use the original htaccess file that comes with joomla, then the page is blank. I have to add additional lines in htaccess to activate php7.1. pages works fine with it, but only saving template "yamas" is not possible. It works for all other templates I used so far from you. thank you for your support.

Toufiq - Staff

More than a month ago #Permalink
Hi Toufiq,

I have the same problem, but when I use the original htaccess file that comes with joomla, then the page is blank. I have to add additional lines in htaccess to activate php7.1. pages works fine with it, but only saving template "yamas" is not possible. It works for all other templates I used so far from you. thank you for your support.


Hi there, Thanks for your reply. Did you try to turn off the mod_security from the hosting server? Thanks

selma123

More than a month ago #Permalink
Hi Toufiq,

I have the same problem, but when I use the original htaccess file that comes with joomla, then the page is blank. I have to add additional lines in htaccess to activate php7.1. pages works fine with it, but only saving template "yamas" is not possible. It works for all other templates I used so far from you. thank you for your support.


Hi there, Thanks for your reply. Did you try to turn off the mod_security from the hosting server? Thanks


Hi Toufiq,

I checked with hosting and there is no error reported by mod_security. Any other idea? I never had this issue with other sites on same hosting server... thank you in advance.

selma123

More than a month ago #Permalink
Hi,

Again I asked the hosting company to deactivate this security rule and it's working now.

Thanks a lot for your support.

Toufiq - Staff

More than a month ago #Permalink
Hi,

Again I asked the hosting company to deactivate this security rule and it's working now.

Thanks a lot for your support.


Hi there, You are most welcome & Thanks
Do you know of other addons or settings that might cause the Helix builder to fail?
I am running into this error (Somethings wrong, Try again) when trying to save changes on Helix Ultimate running on Joomla 3.9.8 on PHP 7.1 hosted at Siteground.

According to Siteground they are not using ModSecurity as a firewall.


I have an even worse problem with Helix Ultimate. When I install, it says it installed with no errors, but the template is not there. Siteground reproduced the problem and could not get it installed either.

My other sites are using Helix ultimate and the install was easy and went without a glitch.

Toufiq - Staff

3 weeks ago #Permalink
Do you know of other addons or settings that might cause the Helix builder to fail?
I am running into this error (Somethings wrong, Try again) when trying to save changes on Helix Ultimate running on Joomla 3.9.8 on PHP 7.1 hosted at Siteground.

According to Siteground they are not using ModSecurity as a firewall.


I have an even worse problem with Helix Ultimate. When I install, it says it installed with no errors, but the template is not there. Siteground reproduced the problem and could not get it installed either.

My other sites are using Helix ultimate and the install was easy and went without a glitch.


Hi there, Is it possible to provide me your hosting access via PM. I will go to install the Helix ultimate quickstart pack for you. Thanks
I sent you my siteground login.

Toufiq - Staff

3 weeks ago #Permalink
I sent you my siteground login.


Hi there, I have installed Helix ultimate on your hosting. Now check & let me know. Thanks
It is working fine. What method did you need to use. Paul just mentioned to me a third method using the "discover method"

Thanks you soooo much. This problem had me beaten down for many days.

Rick

Toufiq - Staff

3 weeks ago #Permalink
It is working fine. What method did you need to use. Paul just mentioned to me a third method using the "discover method"

Thanks you soooo much. This problem had me beaten down for many days.

Rick


Hi there, I just installed the Helix Ultimate quickstart package on your site. Thanks


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