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home page garbled on mobile

Featured Lock Resolved Issue
I made some changes to my home page and now the home page is garbled on mobile android and some rows are completely missing from the ipad view. Renders fine and OK on desktop with chrome, firefox and edge/IE

I am using helix ultimate and latest version of pagebuilder.

website: https://www.biz-faq.com

If you need to get into the back end please provide the IP address from which you will come and I will have it whitelisted and provide the admin credentials.

5 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Already I have checked your site via the Mobile device and it shows a gap for your video. The mobile device takes time to load your video & that's why it shows a space.

-Thanks

SUDHEE R SEN GUPTA

More than a month ago #Permalink
Dear Toufiq:

Thanks for your prompt reply. There is no gap any more.on the Mobile after I upgraded to helix ultimate. The video part renders OK now on android. The problem started below the video, if you go a bit further down - you will see that many rows are overlapping in mobile. Please take another look. It was OK before then suddenly this started yesterday. Not sure what changed.If page builder or helix ultimate got corrupted somehow - is there a way to fix this?

PLease send me your IP address if you need access to the back end and I will white list it and send you the credentials.

Thanks very much.


Sen

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Yes, I have seen row gap. Could you send me your administrator access via PM?

-Thanks

SUDHEE R SEN GUPTA

More than a month ago #Permalink
Dear Toufiq:

PLease remind me on how to send the PM to you as this screen does not seem to have that button.

Also: Please send me the IP address from which you will be accessing the back end so that I may whitelist it. Thanks.

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Please click on my name or profile photo. You will get a send message button. To send me private message click on the send message button.

-Thanks


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