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How to ask question on forum (!)

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1) Read documentation, then search in forum topics.

2) Always update extenstion to the last version you can (download and re-install even if Joomla forgot to remind you. Clear your browser cache after every component/template update. Then ask if problem still exist.
3) New forum post should include: template / extension name, version, screenshot(s) and URL (if possible)
4) Please do not add 2nd post in this same topic until someone will answer you. You can edit first one.
5) After you get a good solution, please close topic with "Accept as Answer" button.

Note! In forum post do not add your license key, login/passwords or e-mail. Use PM instead. This is for your security.

(!) Please do some research before posting, use Google, Bing or ask hosting support. For example it could be server problem or your site was damaged by someone (2nd editor, hacker).

6 Answers


More than a month ago #Permalink
Hello Paul, i have published the events-modul. But the same event is published twice (screenshot). Is it possible to change it?

thanks a lot Mirko

Attachments (1)

  • event.PNG
    event.PNG 172.7 KB

Paul Frankowski - Staff

More than a month ago #Permalink
Please add your question in GOOD CATEGORY !

and don't forget to update used template, component and module - I remember that this issue was fixed.


More than a month ago #Permalink
how to post contents that only admin staff can see?

Paul Frankowski - Staff

More than a month ago #Permalink
You have to use Private Message (PM):
Each User (also from support) have avatar icon on the left. Click there you should see PM button.
2nd option send mail using Contact form

Brent Robinson

More than a month ago #Permalink
Hello Paul,

I just purchased the SP Page Builder Pro yesterday and I can't get it to update. I try to enter the key code and email, nothing, and also install latest zip of sp pagebuilder pro 3 through extensions and I get an error.

Should I uninstall the lesser version first? I am afraid I will lose changes if I do that.

What is the order of operations to get this installed?

Please help!

Sincere Thanks,

Brent Robinson

Paul Frankowski - Staff

More than a month ago #Permalink
1) Do not uninstall.
2) Use classic method, download from: https://www.joomshaper.com/downloads/extension/sp-page-builder-pro
3) Install
4) If above will not help, I can try to do this instead you, but I need access to your site.

what error you have, please show me screenhot.

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Paul Frankowski

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