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I am not receiving the messages from the contact form.

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I am not receiving the messages from the contact form.

I have sent test messages and I do not receive the messages in my email. The form does not work.

......

I have made simulations of orders and I realize that despite payment, I do not receive any e-mail as a customer and even less as a trader.

What I am selling are places for an event. I receive the paypal sales mails but nothing from the shop. How can the customer have his invoice in order to present it?

11 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi, Please check another Gmail account. If it works, please contact your hosting provider. Thanks

juanmanuel

More than a month ago #Permalink
HIKASHOP:
I have made simulations of orders and I realize that despite payment, I do not receive any e-mail as a customer and even less as a trader.

What I am selling are places for an event. I receive the paypal sales mails but nothing from the shop. How can the customer have his invoice in order to present it?

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Could you send me the administrator access via pm? Let me check details.

-Thanks

juanmanuel

More than a month ago #Permalink
Hi there,

Could you send me the administrator access via pm? Let me check details.

-Thanks


Send!

juanmanuel

More than a month ago #Permalink
Hi there,

Could you send me the administrator access via pm? Let me check details.

-Thanks
?

Toufiq - Staff

More than a month ago #Permalink
Hi,

I have checked contact mail and its working fine.

https://prnt.sc/i7ndlj

For the second issue, Your site is running. Can you send me a screencast video about the second issue?

-Thanks

juanmanuel

More than a month ago #Permalink
I have done a test * (send a test email), but I do not receive any notification in my mail ([email protected]*********ikana.org).

Attachments (1)

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juanmanuel

More than a month ago #Permalink
I created a GMAIL account and it works. But an email from the site's domain does not work. Why is this happening?

Ralph-Uwe Scherer

More than a month ago #Permalink
I created a GMAIL account and it works. But an email from the site's domain does not work. Why is this happening?


I, too, have the same problem. When I send to an outside email from the domain it works but when I try sending to an email address on the site domain it does not work.

Did you ever figure this out?

Toufiq - Staff

More than a month ago #Permalink
I created a GMAIL account and it works. But an email from the site's domain does not work. Why is this happening?


I, too, have the same problem. When I send to an outside email from the domain it works but when I try sending to an email address on the site domain it does not work.

Did you ever figure this out?


Hi, I would request to you that, please contact your hosting provider. Thanks


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