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I am trying to import a template and it is telling me that I have an "Invalid Email Address"

Featured Lock Resolved Issue
I am using the same email address & license. It just started doing this last week.

10 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
1) it must be e-mail which you used during registration on JoomShaper. Check 2x , no space after or before e-mail.
2) Reinstall SPPB Pro again
3) Clear browser cache

More in FAQ from SPPB 3 Manual

GVSBusinessDirectory

More than a month ago #Permalink
#1 I am using the same email address & license and no spaces
#2 I am able to install all of the updates with no problem. Would that not prove to the system that #1 is valid?
#3 Cleared.

#2 By reinstall, do you mean uninstall first? then reinstall?

Paul Frankowski - Staff

More than a month ago #Permalink
just reinstall, do not uninstall !!!

Geoff

More than a month ago #Permalink
Having the same problem. i have entered my email and license as per my Joomshaper account, but it will not import templates - same error as above. I have just updated to latest release of BP pro.

What do to do now?

Geoff

Paul Frankowski - Staff

More than a month ago #Permalink
Have you added a domain name inside JoomShaper account?

Geoff

More than a month ago #Permalink
Thanks Paul - my mistake- Solved. I found I had used a different email address for my account email.

Sorry for the false alarm.

regards,
Geoff

Paul Frankowski - Staff

More than a month ago #Permalink
Yes, wrong-mail is a common mistake. We have that info in SPPB documentation as well.
my emails match and I still cant install templates with my new pro added on really would like to use that option

Paul Frankowski - Staff

One week ago #Permalink
Is this mail is EXACTLY this same as you used on Joomshaper during registration account?


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