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I am unable to save

Featured Lock Resolved Bug
I am unable to save, changes to pages in SPB, when I add a new line, version 3.6.3, I click the save button, and is just loading and not saved.
Any suggestion?

Attachments (1)

  • Untitled-1.jpg
    Untitled-1.jpg 44.3 KB

8 Answers

Ofi Khan - Staff

More than a month ago #Permalink
Please check these settings on your computer.

1. Old version of PHP (we suggest to use 7.0.x)
2. Not enabled GZip compression (in Global Configuration)
3. Problems with SSL/HTTS certificate *
4. Extra plugins: KL Admin Skin, AceSearch or JSN PowerAdmin or any similar which can change the appearance/behavior of your Joomla Admin**.
5. Low PHP memory limit (we suggest 128M or 256M)***

* SP PB request has been blocked by CORS policy - check several tips below.
** Disable all extra extensions (for test period) to check which make conflict.
*** Ask hosting support how to increase memory value. More is better.

You can also check the documentation of SP Page Builder from this link:
FAQ: Cannot Save Changes

I hope this solves your issue.

- Best regards

dariogsilva

More than a month ago #Permalink
I upgraded to version 3.6.4 and resolved the issue. Thanks for the attention!

Ofi Khan - Staff

More than a month ago #Permalink
I upgraded to version 3.6.4 and resolved the issue. Thanks for the attention!


You are welcome.

- Best regards

phil hawkins

More than a month ago #Permalink
I went to Global Configuration and cannot find the setting for GZip Compression? Where is it?

Ofi Khan - Staff

More than a month ago #Permalink
I went to Global Configuration and cannot find the setting for GZip Compression? Where is it?


Please check

Screenshot_116.png

- Best regards

Attachments (1)

  • Screenshot_116.png
    Screenshot_116.png 30.3 KB

phil hawkins

More than a month ago #Permalink
Thanks, I found it, but should we turn the compression on or off?

Ofi Khan - Staff

More than a month ago #Permalink
Thanks, I found it, but should we turn the compression on or off?


Enable it and check.

- Best regards


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