Support Online : Mon - Fri / 10am - 6pm (GMT +6)

Your Time: Our Time:

I cannot gain access too to my Joomla back end https://fire.josephatkennedy.org/administrator/

Featured Lock Resolved Bug
Error displaying the error page: load error: failed to find /customers/f/6/b/http://josephatkennedy.org/httpd.www/templates/shaper_helix_ii/less/error.less: load error: failed to find /customers/f/6/b/http://josephatkennedy.org/httpd.www/templates/shaper_helix_ii/less/master.less


Problems with Helix3 and I cannot gain access too to my Joomla back end https://fire.josephatkennedy.org/administrator/

16 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Tip:
On 2nd Joomla, AFTER installation use this same database data as you had on the main domain.
Just edit the configuration.php

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
about Helix3 - it's front-end template, not back-end.
Maybe your site was hacked/damaged if worked yesterday, or a few days ago.
Or server settings were changed, you have to check it.

Paul Frankowski - Staff

More than a month ago #Permalink
About josephatkennedy & Helix II case - please uninstall Helix II template and related framework.
You don't need it, Ares Murphy is based on helix3 (!) only.

Paul Frankowski - Staff

More than a month ago #Permalink
Advice #1:
Do not install all possible templates and extensions on one site. Choice tools wisely.

Advice #2:
Choose only templates based on Helix3 or Helix Ultimate.
Uninstall or remove manually those which you do not need.

Tip #3
Template based on Helix II, doesn't fully support PHP 7.2 and PHP 7.3.

Funke

More than a month ago #Permalink
About josephatkennedy & Helix II case - please uninstall Helix II template and related framework.
You don't need it, Ares Murphy is based on helix3 (!) only.
okay cheers

Funke

More than a month ago #Permalink
Advice #1:
Do not install all possible templates and extensions on one site. Choice tools wisely.

Advice #2:
Choose only templates based on Helix3 or Helix Ultimate.
Uninstall or remove manually those which you do not need.

Tip #3
Template based on Helix II, doesn't fully support PHP 7.2 and PHP 7.3.
how can I retrieve the information in helix ii because i need my web files?

Paul Frankowski - Staff

More than a month ago #Permalink
Helix II is only template, all website content is in modules, articles, etc.

You can install the old website on a subdomain, to see how all was set.
Then on main domain, use only helix3 based template.
The less "trash" you have, the easier webmaster life would be.

Funke

More than a month ago #Permalink
How can I migrate from Helix II to Helix III?
How can I install the full web file backup in local server.
I just wanted to extract the text as I do not have it anywhere.

Paul Frankowski - Staff

More than a month ago #Permalink
ad 1) No, those are completely different products. But you can install Helix3, and uninstall Helix2.

ad 2) For example read: https://www.joomshaper.com/blog/backup-and-restore-your-joomla-site-with-akeeba-backup

ad 3) All texts from Joomla are stored in the database.
Small tip:
1) On subdomain or here "https://fire.josephatkennedy.org/new/"
Upload & Install fresh joomla 3.9.4, step by step, no demo content

2) Then replace configuration.php from your damaged Joomla

so both sites should use this same content (text)

Funke

More than a month ago #Permalink
My web files backup was not created with Akeeba. The major problem is that I cannot gain access to the backend. The formal registrar to me that my website was hacked through "Guest Book" form and was told to delete/clean but no success.

"https://fire.josephatkennedy.org/new/" Not Found
The requested URL /new was not found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Paul Frankowski - Staff

More than a month ago #Permalink
in that case, create a subdomain (!) on this same server , all steps are this same.

Funke

More than a month ago #Permalink
That's not clear. On what server are you referring to?
Should I delete the existing Joomla installation file first or overwrite it?
I have two servers: primary domain and subdomain.
I am yet to trace the joomla text as you specified.

Paul Frankowski - Staff

More than a month ago #Permalink
On this same server, host (!) yes.
If you have a domain: Super.com, create Test.super.com and there follow all steps

Then after installation... just use this same database as you had on the main domain.

Funke

More than a month ago #Permalink
Overall, I am afraid that the capacity of your English is not comprehensive for technical support.

Paul Frankowski - Staff

More than a month ago #Permalink
Sorry, but some tasks you have to do alone.
I know it's sometimes hard to help remote.
Maybe talk with webmaster from your city which will help you install Joomla on subdomain as I asked.


There are no replies made for this post yet.
Be one of the first to reply to this post!

Leaderboard (30 days)

Paul Frankowski

Paul Frankowski

Total Accepted Answers: 107
Sifat

Sifat

Total Accepted Answers: 62
Toufiq

Toufiq

Total Accepted Answers: 47
Mehtaz Afsana Borsha

Mehtaz Afsana Borsha

Total Accepted Answers: 20
Rashida Rahman

Rashida Rahman

Total Accepted Answers: 12

118

Templates

303300

Community Users

Newsletter

Don’t miss any updates of our new templates and extensions and all the astonishing offers we bring for you.
We never spam

Joomla! ® name is used under a limited license from Open Source Matters in the United States and other countries. JoomShaper.com is not affiliated with or endorsed by Open Source Matters or the Joomla! Project.

Connect Us