Support Forums

Support Offline : Mon - Fri / 10am - 6pm (GMT +6)

Your Time: Our Time:

I get an error when trying to update the template and the SP Page Builder

Featured Lock Resolved Issue
Hello, I have updated acymailing and some other extensions, however when I try to update the template from version 1.3 to 1.5 or the sp page builder I get this:

Warning
Update path does not exist.
Message
Error updating COM_INSTALLER_TYPE_TYPE_.

How can I solve this problem?
thanks

8 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Clear cache in Joomla installer.
Probably old data is cached.

Attachments (1)

  • clear_cache.jpg
    clear_cache.jpg 56 KB

Serigne Fallou

More than a month ago #Permalink
Try This: (if you still have an active subscription ) Login in your Joomshaper account then to your dashbord copy the licence Key you find there and then Go to: extension, template, style, default template and clic on update setting tab input the email adresse you used to register and paste the key. Think that help

Periweb

More than a month ago #Permalink
Try This: (if you still have an active subscription ) Login in your Joomshaper account then to your dashbord copy the licence Key you find there and then Go to: extension, template, style, default template and clic on update setting tab input the email adresse you used to register and paste the key. Think that help


I am having the same error. I entered the license key and email in both the template setting and for SP pagebuilder.settings See attached screenshot

Attachments (1)

  • knight_template_error.png
    knight_template_error.png 51.7 KB

Serigne Fallou

More than a month ago #Permalink
Hi you maybe able to update the template but for sp page builder u have to pay another subscription thank u

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
About template:
Download new version of template from our site and re-install
---
About SP Page Builder Pro
If you don't have subscription for SPPB you cannot update.
But if you have, also download new version for our site and re-install.

Attachments (1)

  • sp-pb-how-to-download.jpg
    sp-pb-how-to-download.jpg 96.5 KB

Periweb

More than a month ago #Permalink
Hi,
About template:
Download new version of template from our site and re-install
---
About SP Page Builder Pro
If you don't have subscription for SPPB you cannot update.
But if you have, also download new version for our site and re-install.


I downloaded the template yesterday through my subscription. Is there a newer one on your website?

Periweb

More than a month ago #Permalink
Try This: (if you still have an active subscription ) Login in your Joomshaper account then to your dashbord copy the licence Key you find there and then Go to: extension, template, style, default template and clic on update setting tab input the email adresse you used to register and paste the key. Think that help


I am having the same error. I entered the license key and email in both the template setting and for SP pagebuilder.settings See attached screenshot


That worked. Thanks for the prompt response Paul. Clearing the cache was the issue.


There are no replies made for this post yet.
However, you are not allowed to reply to this post.

Leaderboard (30 days)

Sifat

Sifat

Total Accepted Answers: 125
Paul Frankowski

Paul Frankowski

Total Accepted Answers: 117
Toufiq

Toufiq

Total Accepted Answers: 62
Pavel

Pavel

Total Accepted Answers: 5
N

Nikolayts

Total Accepted Answers: 2

100+

Templates

200,000+

Community Users

Newsletter

Don’t miss any updates of our new templates and extensions and all the astonishing offers we bring for you.
We never spam

Joomla! ® name is used under a limited license from Open Source Matters in the United States and other countries. JoomShaper.com is not affiliated with or endorsed by Open Source Matters or the Joomla! Project.

Connect Us