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I have yesterday sent a chat messages right away after purchase. The thing is that I honestly believed that I am buying the pro version with the all add ons and templates or other functionalities.

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Hello,

Regarding this purchase, I have yesterday sent a chat messages right away after purchase. The thing is that I honestly believed that I am buying the pro version with the all add ons and templates or other functionalities.

Therefore I was very disappointed and frustrated that I have bought page builder only with the front end editing functionality, which I absolutely do not need.

I would like to say, that I am not an IT specialist of programmer and I do not need this tool for creating and selling sites. I have a small law office and because I may not afford to order a nice site from IT firm I started to learn to do it by myself and I wanted with your tool make may company site. By the way I was last summer providing legal service free of charge in refugee camp on Lesvos island in Greece, where I was helping also clients from Bangladesh.

I suggest to solve this unfortunate situation as follows: I can pay something more in addition that I have already paid and you sell me the page builder with the all ad ons and functionalities. I swear that I will use it only for my site advokationline.eu.

Or I can return you back the purchase and I will buy the templates for 3 months, without page builder and I will pay the balance.

Thank you in advance for diligent consideration of my case

Kind regards

David

7 Answers

I am sorry it was my mistake, I did not downloaded the pro version. I was using the lite version actually.
Anyway there are some adds on missing. But I think, it does not matter.

Paul Frankowski - Staff

5 days ago #Permalink
Hi,
So I guess you need access to templates only, right. What Subscription Plan: Basic or Business ?
I guess first one yes.
----
I will redirect your request to our sale department.
Probably you have to order "Basic" plan and we will back your money for SPPB subscription.
Thanks for being honest and helpful for others people. Don't worry we will solve it tomorrow.
---
It's sad that not all refugees came to EU with peace in their hearts.
Hello Paul,

Thanks for the answer. When I have downloaded the pro version, it is better. But there are still some questions.

I have bought the SP Page Builder Pro for 1 site. See img 1. Before that I saw the light version of the builder where were most features disabled with the label only PRO version. Therefore I sought that if I buy the SP Page Builder Pro for 1 site, I will have access to this features.

Now, the most features are enabled but some not, and there is still label "only PRO version". See img 2 - 5.

I would like to have access from the template list to the corporate ("Law";) and to the section library if possible.

King regards

David

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Paul Frankowski - Staff

4 days ago #Permalink
You have to clear browser cache! Sometimes Chrome or Firefox keeps old files too long.
If you have Firefox use : CTRL+F5.

Paul Frankowski - Staff

4 days ago #Permalink
2nd tip for today:
https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3

also read FAQ from it (some answers are already there)
Thank you. Now it's all right.

Yes there are comprehensive answers for my questions. I should read that before.


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