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IE 11 - Issue with "ticker"

Featured Lock Resolved Issue
We are doing some testing and found that the text ticker doesn't work with several versions of internet explorer. Please see the attached screenshot. We know that the logo problem has to be corrected by adding a new, resized logo (works fine with Chrome) but the ticker portion that plays over the video is giving us a problem.

Attachments (1)

  • Screen Shot 2019-01-23 at 10.06.58 AM.jpg
    Screen Shot 2019-01-23 at 10.06.58 AM.jpg 103.7 KB

5 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
IE.png

Attachments (1)

  • IE.png
    IE.png 33.6 KB

Paul Frankowski - Staff

More than a month ago #Permalink
About Logo size, two ways to fix it:
1) upload & use logo image smaller.
We explained that in Helix Ultimate manual as well.

2) IE CSS hack, to force logo size for IE only (* suggested).
@media screen and (-ms-high-contrast: active), (-ms-high-contrast: none) {
img.logo-image { max-width: 175px !important;}
}

-------
I tested your site on Firefox, Edge, Brave and Opera - and logo was OK.
Only problems with IE.

sdlsites

More than a month ago #Permalink
About Logo size, please upload & use logo image which is not wider than 200px (!)
We explained that in Helix Ultimate manual as well.

Web =/= Print

So you don't have to use a logo image which has 1000px, 1500px or more.
-------
I tested your site on Firefox, Edge, Brave and Opera - and was OK.
Only problems with IE. To solve problems you have to use IE CSS hacks.


The logo wasn't the issue. I said that right away.

The issue relates to the text animation. Do you have a suggestion for a way to make that either show correctly in IE 11 or not show up at all?

Attachments (1)

  • Screen Shot 2019-01-23 at 2.38.59 PM.jpg
    Screen Shot 2019-01-23 at 2.38.59 PM.jpg 23 KB

Paul Frankowski - Staff

More than a month ago #Permalink
I suggest warning users to update to Edge.

IE11 last time was updated 4 years ago, guess why Microsoft abandoned this project - too many mistakes that could not be repaired.

Keep legacy is too expensive. Sorry.

Paul Frankowski - Staff

More than a month ago #Permalink
All web developers who have to deal with IE legacy issues use this :


@media screen and (-ms-high-contrast: active), (-ms-high-contrast: none) {

==YOUR STYLES==
}


it allows you to force styles for IE11, IE10 only.
We cannot be responsible for abandoned Microsoft product.


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