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Image gallery isnt coming up

Featured Lock Resolved Bug
Hey guys,

Working in Page Builder editing a page, and when I click "choose your image" button...the pop up Image Gallery to select my image doesn't pop up. I've tried it on different pages, different components, and nothing works. I just updated everything and I'm using the Kidzy template. Any help would be appreciated.

Thanks

Tony

10 Answers

Sifat - Staff

More than a month ago #Permalink
Hi,
Please check the technical requirements for pagebuilder from this link https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3#getting-started
Make sure you've fulfilled all the requirements https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3#getting-started
Also you can check the PHP requirements from there.

-Thanks

Sifat - Staff

More than a month ago #Permalink
Hi,
Thanks for your query. Please recheck if you've inserted both images in the image gallery addon to pop up that image. http://prntscr.com/l49npo

-Best Regards

Tony

More than a month ago #Permalink
Hi,
Thanks for your query. Please recheck if you've inserted both images in the image gallery addon to pop up that image. http://prntscr.com/l49npo

-Best Regards


I think you have misunderstood me. It's just not "gallery", it's every addon. When I click the button to add an image for any addon, it doesn't bring up the media pop up for me to select an image.

Tony

More than a month ago #Permalink
Hi,
Please check the technical requirements for pagebuilder from this link https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3#getting-started
Make sure you've fulfilled all the requirements https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3#getting-started
Also you can check the PHP requirements from there.

-Thanks


Don't worry, I just deleted and started new. I wasn't to far into it. All my other sites are working fine. There was just a bug in that one for some reason...Sorry for taking up any of your time.

Sifat - Staff

More than a month ago #Permalink
Hi,
Thanks for your reply. Did your issue is solved? Just checking.

Tony

More than a month ago #Permalink
Hi,
Thanks for your reply. Did your issue is solved? Just checking.


Yes, after I deleted the website and reloaded it...it works now.

Sifat - Staff

More than a month ago #Permalink
Great to know your issue is solved.

MasterSchema

More than a month ago #Permalink
I have this exact issue now with Kidzy template. I've loaded this site three times on two different hosts and it does the same thing with each one. I have an unresolved thread on this issue in the forum...waiting for an answer from Joomshaper support.

My issue is identical: When I click the button "Choose Your Image" the image gallery does not open and it jumps out of the page edit screen...I have to start over. The only thing I've found that works is to upload photos using Joomla's media menu or using your host FTP and then manually entering the photo path. It's very tedious.

Sifat - Staff

More than a month ago #Permalink
I have an unresolved thread on this issue in the forum...waiting for an answer from Joomshaper support.


Hi,
Thanks for your reply. I found one of our support stuff is already taking care of your issue. Please assist him to solve your issue.

-Best Regards


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