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Indigo Header Image not responsive

Featured Lock Resolved Issue
Unfortunately the Indigo header image seems to be not fully responsive. The problem is reproducable with your official demo page as well.

- Open the Website in a small browser window
- Increasing the size of the browser window
- Everything is responsive but not the header until you do a reload of the webpage

This is a problem on big screens like ultrawide but especially on my mobile phone as well when I turn it from portrait to landscape. The header image looks destroyed until the reload.

I guess this is only fixable by coding, can you please help me?

Attachments (1)

  • indigo_problem_01.png
    indigo_problem_01.png 901.9 KB

8 Answers

Ofi Khan - Staff

More than a month ago #Permalink
Hello Media-DaCo,
Apology for your issue. I have checked the live preview of Indigo template and found responsive is working fine. Could you please share your site URL here or PM me? Click on my avatar and send message to PM.

- Best regards
PM sent.

Ofi Khan - Staff

More than a month ago #Permalink
Apology for the delayed response. This is not an issue. If you check with different devices or inspect the responsiveness in your browser, then it will work fine. Please check like these methods and hopefully, there will be no issue.

- Best regards
Hi Ofi Khan,
I am sorry but I can not accept this answer. Please take a look at the attachment. The problem is there on Edge, Firefox, Chrome on 3 different devices I have available for testing. And even on my mobile phone as described previously. So: different devices, different browser, same problem. How many screenshots do I have to provide until you start fixing this problem?

I am sorry but currently this is not what I understand as support.

Attachments (4)

  • problem_edge.jpg
    problem_edge.jpg 196.6 KB
  • problem_firefox.jpg
    problem_firefox.jpg 248.3 KB
  • problem_chrome.jpg
    problem_chrome.jpg 216.1 KB
  • problem_android.jpg
    problem_android.jpg 334 KB
Any news regarding this case?

Ofi Khan - Staff

More than a month ago #Permalink
Apology for the delayed response. I have shared this bug with the team. We will fix it in the next time. Thank you for pointing this bug.

- Best regards
Hello, as now 3 more weeks have passed, please give me an update regarding this bug. My subscription will expire in 15 days and I still need the update.

Best regards

Ofi Khan - Staff

3 days ago #Permalink
Hello, as now 3 more weeks have passed, please give me an update regarding this bug. My subscription will expire in 15 days and I still need the update.

Best regards


Apology for the late response. Your issue is on the developer's table. It will take some time. If your subscription expires by then, please mail to us at [email protected] Thank you for your patience.

- Best regards


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