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inform invalid key

Featured Lock Resolved Issue
I'm trying to load a theme, inform invalid key

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17 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
it means that you PROBABLY put wrong a key in SPPB Options.
It should be taken from your JoomShaper Profile.

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luwong20

More than a month ago #Permalink
Hi there, i just have the same problem. I input the correct key numerous times and it still says I've don't have a valid license key

Paul Frankowski - Staff

More than a month ago #Permalink
Hi Claudio,
please use PM and send me access to your Joomla.

@luwong20 - please do this same.

Hal.Qin

More than a month ago #Permalink
I have the same problem.

It's normal in 2.5.4, "Invalid License Key." in 3.0, with same email & key


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Paul Frankowski - Staff

More than a month ago #Permalink
Hal, your email + key is OK, they working perfect in my demo of SPPB Pro 3.0.1.

So probably it's problem in localhost environment only.
You can check on real hosting installation.

Claudio Moreira

More than a month ago #Permalink
Hi Claudio,
please use PM and send me access to your Joomla.

@luwong20 - please do this same.


I sent you a message
what is PM?

Paul Frankowski - Staff

More than a month ago #Permalink
Obrigado Claudio, site checked and your key is wrong.
-----
Sorry but I do not have access to this area.
So I redirected your request above. Please wait few more hours.

Heinrich

More than a month ago #Permalink
Hello,
I'm having the same problem after update to PageBuilder 3.0.1.
When I select SP Page Builder->New Page->Page Templates
and choose any Template, I get an error "Invalid license key".
The key information in SPPB Options is checked and ok.

Kindly please advice.

Thank you in advance.

Heinz

Paul Frankowski - Staff

More than a month ago #Permalink
@Heinrich , sorry, we will check it in next 24h.
In meantime please enjoy with other features.

Heinrich

More than a month ago #Permalink
@Paul: Thank you for your quick reply.
Meanwhile, are there any news regarding the message "invalid license key", whenever I try to select SP Page Builder->New Page->Page Templates ?
Thank you in advance.

Heinz

Paul Frankowski - Staff

More than a month ago #Permalink
@Heinz Sorry, but boss was difficult to catch (he was on JWC event). I reminded him.

Please use PM and send me access to your site.
+ Read 1st tip from: https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3#faq-problems-solutions

Hal.Qin

More than a month ago #Permalink
I found the reason for the "invalid license key" problem.

In version 2.5.4, entered with the email is the invoice key, which is a 12-digit number with the letters.

In version 3.0, enter the license key along with your mailbox, a 32-digit hexadecimal number.

Heinrich

More than a month ago #Permalink
Hello Hal.Qin,
Thank you for your explanations.

After inserting the 32-digit number all problems disappeared.

Thank you.

Heinz

Hal.Qin

More than a month ago #Permalink
Hello Hal.Qin,
Thank you for your explanations.

After inserting the 32-digit number all problems disappeared.

Thank you.

Heinz



You're welcome~:D :D

Claudio Moreira

More than a month ago #Permalink
I opened the topic and I still await a solution :(

Paul Frankowski - Staff

More than a month ago #Permalink
Claudio check PM

Paul Frankowski - Staff

More than a month ago #Permalink
@Claudio and tip for all others:
Email address has to be same as the JoomShaper account email address
solved.


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