We’re with you. JoomShaper is offering a 20% Discount on all plans due to the impact of COVID-19.

Support Offline : Mon - Fri / 10am - 6pm (GMT +6)

Your Time: Our Time:

Interactions function broken

Featured Lock Resolved Bug
The interactions function cannot be used in the current PageBuilder version. As soon as Interactions is clicked, the entire palette is empty. Screenshots attached. In version 3.7.2 it works completely error-free. This problem exists in version 3.7.4 and also in 3.7.3. So the great feature of the interactions cannot be used.

Please help.

Attachments (2)

  • interactions-tab.png
    interactions-tab.png 109.5 KB
  • interactions-funktion-broken.png
    interactions-funktion-broken.png 54 KB

3 Answers

Rashida Rahman - Staff

3 weeks ago #Permalink
It is working fine at my end. Please see the attached screenshots:

Have you seen any error in your console, please?

Best Regards

I get the following errors in Firefox-Concole:

Uncaught TypeError: window.frames['sp-pagebuilder-view'].window is undefined
value https://www.wegscheider-os.de/components/com_sppagebuilder/assets/js/engine.js:66
value https://www.wegscheider-os.de/components/com_sppagebuilder/assets/js/engine.js:61

Uncaught TypeError: window.frames['sp-pagebuilder-view'].document is undefined
value https://www.wegscheider-os.de/components/com_sppagebuilder/assets/js/engine.js:30

Rashida Rahman - Staff

3 weeks ago #Permalink
Did you update everything, please?
It seems there is some conflict with any third party plugin/extension.
Need to check by disabling them one by one!

Best Regards

There are no replies made for this post yet.
Be one of the first to reply to this post!




Community Users


Don’t miss any updates of our new templates and extensions and all the astonishing offers we bring for you.
We never spam

Joomla! ® name is used under a limited license from Open Source Matters in the United States and other countries. JoomShaper.com is not affiliated with or endorsed by Open Source Matters or the Joomla! Project.

Connect Us