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Invalid key?

Featured Lock Resolved Issue
I purchased a license recently and cannot I purchased a license recently and cannot import templates. You can help?. You can help?

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9 Answers

Kamruzzaman Alam - Staff

5 days ago #Permalink
Hey there,

Please clear your Joomla and Browser Cache. Input your email and license key to SP Page Builder -> Pages -> Option (on the right) -> License & Update (input your email and license key) -> Save and Close.
BTW, Your License Key is located in your Dashboard.

You can also check the documentation: https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3#documentation-heading-1_6

Ivo

5 days ago #Permalink
Hi again,
It still gives error.

I await brief feedback.

Kamruzzaman Alam - Staff

4 days ago #Permalink
Did you clear your Joomla and Browser Cache?
Please also check the technical requirements: https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3#documentation-heading-2_0

Paul Frankowski - Staff

4 days ago #Permalink
Are you 100% sure that you:
a) installed Pro version?
b) Set license key from JoomShaper dashboard profile, 32 digit code
c) tried from 2nd browser as well?

Ivo

2 days ago #Permalink
Hi,

I already cleared the cache (browser and joomla) and the message is the same: Invalid key.
The installed version is also the latest.

I need an urgent solution because I need to work.

Attachments (1)

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Paul Frankowski - Staff

1 day ago #Permalink
@Ivo
please click to my avatar, there is my Profile with Private Message.

Send me access to your website, URL+Super User I will check

Paul Frankowski - Staff

1 day ago #Permalink
Thanks for access.
The key which you used is "wrong" it seems to be for templates only, not SPPB.
Only sale department can help you, Personally I cannot. I tried.

Kamruzzaman Alam - Staff

3 hours ago #Permalink
Hey, please use your Page Builder Pro license key to activate the Pro version. If that still not working, you can send me your administrative and JoomShaper access. I will check it for you.

Ivo

1 hour ago #Permalink
Hi Kamruzzaman,
I will send a private message.


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