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Invalid key downloading templates

Featured Lock Resolved Issue
I bought the SP Page Builder Pro. I am trying to download templates at it say that I have an invalid key when I click import.
My email is [email protected] I am using the key that I received.

9 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
thanks.
You cannot download Joomla Templates, you can LOAD Page templates only.
Take a License key from JoomShaper dashboard.

Please read 1st tip from:
https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3#how-to-tips

follow all steps (!)

alikema

More than a month ago #Permalink
When I bought this it said that I have access to 49 templates. Where are they?

alikema

More than a month ago #Permalink
Sorry, 43 templates says. Here is what I am talking about.

Attachments (1)

  • Untitled.png
    Untitled.png 130.4 KB

Paul Frankowski - Staff

More than a month ago #Permalink
PAGE Templates, Look

click-here.png

Create an empty page > Page Templates > Choose > Install

Is now all clear?

Attachments (1)

  • click-here.png
    click-here.png 23.3 KB

alikema

More than a month ago #Permalink
Yes!!! That is what I am doing and it say invalid key!!!!

alikema

More than a month ago #Permalink
I am using the key that you guys sent me

Attachments (1)

  • Untitled.png
    Untitled.png 412.9 KB

Paul Frankowski - Staff

More than a month ago #Permalink
Is this key same as you have in the dashboard? Please compare, use

Attachments (1)

  • license_key.jpg
    license_key.jpg 94.4 KB

alikema

More than a month ago #Permalink
YES! It is the same!!!

Paul Frankowski - Staff

More than a month ago #Permalink
I sent you a message, read


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