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Issue after updated to the new version

Featured Lock Resolved Issue
I updated to the new version of sp pagebuilder, and now I can't update nothing, every time I update a page it update for the second and once I refresh the page all is gone,
When I save a row and I am trying to retrieve it is not there...
When I put a video and trying to see it on the website is not there... and when I look at the page again is disappeared.
Not the front editing work not the back and it is really frustrating to try finish this website.

Need help asap

23 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
1) from what version you updated?
2) Have to cleaned browser cache ?
3) Maybe your hosting use database / file cache system ?
4) Clear CMS cache as well.

joelle gold

More than a month ago #Permalink
It still doesn't work
I did clear all the cache on the browser and on the server
everything you suggested,

But I don't understand why it doesn't take affected and everything I do just doesn't work
also when I work in the front end and update or add something I see it and save it.
when I go to the back end it is not there and none is updated and even on the website
I don't understand why the front end and the back end doesn't connect together
and why nothing is updated

please advise
getting very frustrated to do it over and over with no result in any browser

thanks



quote]Hi,
1) from what version you updated?
2) Have to cleaned browser cache ?
3) Maybe your hosting use database / file cache system ?
4) Clear CMS cache as well.

Paul Frankowski - Staff

More than a month ago #Permalink
what about (3) and (1) from my list ?

5) Your hosting company name?

joelle gold

More than a month ago #Permalink
what about (3) and (1) from my list ? Version: 3.1.3

5) Your hosting company name? Just Hosting
I just talk to them 45 minutes ego and the did clear the cache










Paul Frankowski - Staff

More than a month ago #Permalink
"Just Hosting" - how useful information it's.
----

Anyway, without access to your site (send via PM) I cannot tell anything constructive.

joelle gold

More than a month ago #Permalink
"Just Hosting" - how useful information it's.
----

Anyway, without access to your site (send via PM) I cannot tell anything constructive.


I will send you an access to the website via your private email
thanks

joelle gold

More than a month ago #Permalink
Did you receive my email?





"Just Hosting" - how useful information it's.
----

Anyway, without access to your site (send via PM) I cannot tell anything constructive.


I will send you an access to the website via your private email
thanks

joelle gold

More than a month ago #Permalink
Hello do you have any news for me I send you a private email
but never heard from you




Did you receive my email?





"Just Hosting" - how useful information it's.
----

Anyway, without access to your site (send via PM) I cannot tell anything constructive.


I will send you an access to the website via your private email
thanks

joelle gold

More than a month ago #Permalink
I am very frustrated as I can't update and continue the website because nothing is updating and I can't even save a row because when I save it is not there

I don't understand why when I update a page nothing is working, no update no saving nothing
please I will need your help to finish this website

thank you

Paul Frankowski - Staff

More than a month ago #Permalink
Access login which you sent me, doesn't work

Beside do not send me on private e-mail but here by PM

joelle gold

More than a month ago #Permalink
Yes but here everybody can see the conversation how can I send you here?
is this conversation everybody can see?



Access login which you sent me, doesn't work

Beside do not send me on private e-mail but here by PM

Paul Frankowski - Staff

More than a month ago #Permalink
PM = Private Message, not Public Message
---
Click on my avatar

Paul Frankowski - Staff

More than a month ago #Permalink
Thanks. Access is OK, checking...
About Shortcodes, they never worked in SP Page Builder since 1.x.
The only way was ... to use them inside Custom Module with enabled "Prepare Content" inside,
then use that module inside "Module" addon, in most cases this mix worked.

Paul Frankowski - Staff

More than a month ago #Permalink
2) Update Joomla,
3) Update JCE editor
4) Update AcyMailing Starter
5) Update Helix3 Framework
I cannot, because you gave me Administrator access, not Super Administrator.:(
6) Because you have Flex Template, please download and install the last version !!!
It override all addons!

(!) all version are older than 5 months ... You had started building this site in Sep 2017, when J3.8 was published ?
Please update 2,3,4, 5, 6 - and all should be perfect.

Paul Frankowski - Staff

More than a month ago #Permalink
Some facts:
Old version of Flex template (by Aplikko) makes a lots of compatibility problems (and you have version 2.7, from September 2017 ), here on forum I have seen at least 15 topics. They overridden all our addons, so when sppb 2.x was popular all was OK, but when came SPPB 3.x problems began. So you have to update Flex template to Version 2.9.1 from February 2018. This MUST BE DONE by You! I hope now with those tips you will handle it.


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joelle gold

More than a month ago #Permalink
thank you,

But do you think I should just use Helix Ultimate instead just to update this template all the time?

Paul Frankowski - Staff

More than a month ago #Permalink
Yes, and No.
--
You bought Flex (probably) because it had by default more addons than default SPPB or "magic" design.
But indeed with Helix Ultimate all should be smooth, no problems with SPPB 3.
Raw HU may have different design than you had in Flex.
HU template also get updates, but hopefully for you, they are 100% free.
I hope you'll update Joomla and extensions mentioned before, otherwise ... you still will be in Sep 2017.

joelle gold

More than a month ago #Permalink
I did update all the extensions and Joomla and also Flex but it seem I have still the same problem I don't know what to do anymore

Need help can you check please

Paul Frankowski - Staff

More than a month ago #Permalink
Have you upgraded my user rights ?

joelle gold

More than a month ago #Permalink
yes sure I did, I am sorry I told you that in my previous reply

joelle gold

More than a month ago #Permalink
I even tried to rebuild all the site
and use a completely new folder and redo it all over again
but there I come across other issues
where the menu bar drop down doesn't show, as my previous site I tried everything
the toggle of canvas is out of proportion
you can check this is one as well as I been working on that all day but It seem not working
if you can check that as well will be really appreciate as I really want to be able to make it work


also the front edit doesn't work

I gave you the same access

http://selectdinersclub.com/dine_new/index.php

support

Paul Frankowski - Staff

More than a month ago #Permalink
Joelle, I spend on your previous site lots of time,
but I am pretty sure it hosting issue. I had problem even during adding core articles !!
I strongly recommend to change hosting company. Also because ehost soon will be OFF.
Please be smart, and don't waste any minute more.
We strongly recommend SiteGround, Rochen or smarthost.eu for hosting your Joomla!

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Paul Frankowski - Staff

More than a month ago #Permalink
About problem with your "new" site.
There you have not core template Flex - which is not ours, so I cannot help. I know it's based on our Helix3, but it's very deep customized. So I cannot help, ask Aplikko team for help, not us.
Beside you have to update to Version 3.0 - from May 4, 2018.
---
Make a simple experiment install raw Helix3 - set as default and check again all aspects.
Sometimes some areas are beyond us.


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