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Joomshaper Support practice in context of GDPR

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Hi all,

I am just wondering how the very good and close support from you with European customers can be continued under the new conditions of the GDPR laws? In certain cases where websites in Europe are accessed from non-European countries, an agreement on order processing would probably have to be concluded. How will Joomshaper deal with these legal implications.
Thank you for a detailed statement.

Best regards,
Julian

P.S.: I have been a Joomshaper customer for a long time and I don't want to have to choose an alternative provider because of the GDPR.

7 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Already we have noticed via newsletter. Besides, we are working on update our Joomla override template addon. You will get it as soon as possible.

-Thanks

Julian

More than a month ago #Permalink
Hello Toufiq,
I have read your data protection policy. From my point of view it has some "gaps" regarding GDPR, i.e. what happens to copies of sites Joomshaper downloads to analyze bugs or provide support. It is currently not apparent when these copies will be destroyed and how these copies, which may also contain personal data of third parties (e.g. in the AcyMailing component), are protected against unauthorized access. The GDPR requires a contract between (Joomshaper) customers and Joomshaper, which clearly regulates these support cases. I am not aware that I (or other customers) have signed such a contract with Joomshaper so far.
Best, Julian

Paul Frankowski - Staff

More than a month ago #Permalink
Hi Julian,
1) in general you have to spend long time with Private Policy document, you have to write there all aspects of using personal data.This is the most important part of new regulations.

2) Add checkbox for all forms with info text.
Tip:
https://www.youtube.com/watch?v=tYVfySQrLNU

3) Reduce as much as possible input fields from forms where you are asking about personal data which are in real life no needed.

4) Check if your site is using cookies and 3th resources - then install cookie bar toolbar which will stop them until user will not confirm that he agree.

BTW
Probably you are from Germany right, so you have to check official guides, government and popular sites how they are prepared for tomorrow. Deutsche Solidität.

Julian

More than a month ago #Permalink
Hi Paul,

thank you for your tips - unfortunately your answer shows me that I was not able to get my point across.

Purely practical: If customers share admin accounts and passwords with Joomshaper, Joomshaper is able to make copies of the site and store them anywhere in the world (probably outside Europe) to provide support. If - and this will certainly be the case more often - personal data is contained in the copy in question, e.g. email addresses of visitors to the site in the AcyMailing module, this represents a violation of GDPR laws.

Except (1): There is a contract between every European customer and Joomshaper - a so-called order processing agreement - which allows Joomshaper to store these copies including such personal data within a clearly regulated and narrow framework and to use them for the purpose of error analysis and correction and to delete them completely afterwards. There are other regulations that have to be made, but which go beyond the scope here.

Or (2) all personal data and notices of the relevant site would have to be completely removed or made unrecognisable before the service case. This is very time-consuming and can make it difficult for the Joomshaper support team to analyze and correct the error in question.

I (and certainly other customers too) am very interested that the good and uncomplicated service of Joomshaper can continue in the usual way.

I am not a lawyer, but I have been following this issue for a few months and I am concerned that our good cooperation could be made more difficult.

That was my question - put differently. Thank you for your opinion.

Best regards,
Julian

Paul Frankowski - Staff

More than a month ago #Permalink
You talk about relation between us (You - Joomshaper) , not your customers (You and your clients) ?

Julian

More than a month ago #Permalink
You talk about relation between us (You - Joomshaper) , not your customers (You and your clients) ?


That's right! It is about European customers and Joomshaper in the context of processing personal data.

Just an example from today: I write an invoice to my client about a training session. This invoice contains personal data: her name, address, email etc. With my tax advisor I am forced by law to the above mentioned order processing agreement that sets up the framework for our business relationship how to handle such personal data of my clients; the tax advisor is accountable for safely and securely deal with my clients' personal data as well as I am. So this develops a chain of accountability where everyone involved has a defined accountability on caring for personal data. That's roughly the idea of order processing agreement.

Paul Frankowski - Staff

More than a month ago #Permalink
I am not sure if company name, address, tax number (all are public information!) are personal data of your clients. They are not, look at Art. 4 GDPR. And I guess most of your clients are companies, not single person who needs website.


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