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Major issue with SP Page Builder (is there a support ticket option or just this forum??)

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This has happened to me twice but with other content... and both times it's been an issue with creating a module in SP Page Builder.

I have our homepage content as an SP Page Builder module. A few weeks ago, I duplicated an existing homepage content module so I could perform some major updates to the content on the homepage. I updated the content and then made the new module live while disabling the old module. everything has worked great... until today.

So, after 3 weeks of working fine, the new (duplicated) homepage content module is EMPTY! Nothing's there and the homepage only had a header and a footer. I enabled the old homepage content for now but WHY DID THIS HAPPEN and how do I fix?

My new homepage module is still listed in Joomla's modules but there's no SP Page Builder content or rows. It completely emptied itself of all SP content.

This is unsettling to say the least! I would revert the database back to a version before today but I added a number of articles (seminars) to the website today and there have been a number of new registrations just today.

HELP!

This is how the module looks now...

Screen Shot 2019-06-17 at 5.00.31 PM.png

Attachments (1)

  • Screen Shot 2019-06-17 at 5.00.31 PM.png
    Screen Shot 2019-06-17 at 5.00.31 PM.png 91.5 KB

6 Answers

Sifat - Staff

4 weeks ago #Permalink
Hi,
Thanks for your query. Please read this post about the module issue. https://www.joomshaper.com/forums/sp-page-builder-module-not-working-after-updated-to-3-4-11-possible-solutions
This post is already pinned in our forum.
Also i need to clear you a thing that if you duplicate a module created with pagebuilder, the module content won't be copied. So, if you duplicate a module which is created with pagebuilder then the copied module won't get any data from the previous module.

Hope this information will help you. And if you didn't find my informations helpful then please create a screencast of your current problem. That'll help to get your issue easily.

-Best Regards

footlev

4 weeks ago #Permalink
If you duplicate a module created with pagebuilder, the module content won't be copied. So, if you duplicate a module which is created with pagebuilder then the copied module won't get any data from the previous module.


The odd thing is I actually duplicated the module, modified it, and it worked for almost a month. Then suddenly, the content was gone.

I was able to get my content back yesterday by doing a full backup of my site, then restoring from a previous backup where the module content was still there, exporting that SP module content to JSON, restoring the site using the most recent backup, and then importing the JSON into the empty SP module. Fun!

I'll make sure we don't duplicate modules again, but rather, export the content to JSON and import into a new SP module.

I'm guessing SP pages can be duplicated without issue? I don't think I've had an issue with duplicating an SP page yet.

Sifat - Staff

4 weeks ago #Permalink

I'm guessing SP pages can be duplicated without issue? I don't think I've had an issue with duplicating an SP page yet.

To duplicate a sp page you need to to export the page json and import it to a new page. And there is no issue there.

-Thanks

footlev

4 weeks ago #Permalink
So, don't use the "Save as Copy" function?

Screen Shot 2019-06-19 at 8.25.22 AM.png

Attachments (1)

  • Screen Shot 2019-06-19 at 8.25.22 AM.png
    Screen Shot 2019-06-19 at 8.25.22 AM.png 14.5 KB

Sifat - Staff

4 weeks ago #Permalink
So, don't use the "Save as Copy" function?

[attachment]Screen Shot 2019-06-19 at 8.25.22 AM.png[/attachment]

You can use this too. No problem here.


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