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Menu button won't work on Safari Iphone6

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Hello,

I've got a complaint from my client that on Safari while using Iphone6 the menu button will stop work in inner pages. It works o.k. on homepage but then when you enter an inner page the button is not clickable anymore. Are you aware of this issue and if so, can you please provide help on how to solve this?

Thank you in advance,

Guy.

6 Answers

Alex Smirnov

More than a month ago #Permalink
Hi Guy,

Could you provide us the URL address of the client's front-end web-site please to have a look at? Did you test how that offending button would behave under Joomla's default Protostar template?

Regards,

Alex

Guy Walder

More than a month ago #Permalink
Hello Alex and thank you for your quick response.
I did not try to change to Protostar as the site is live and such a change is not possible.
I did try to test your demo site for Glamour and the same error happened.
The site URL is http://www.fit-in.co.il

I've tested several other sites which are based on Helix II and they all had the same bug with the menu item.
Please note that this happens ONLY in Iphone 6 and ONLY on Safari browser which is the native browser for Apple devices.

Thank you again,

Guy.

Alex Smirnov

More than a month ago #Permalink
Hello Guy,

Do you think you can clone this site in a sub-folder on your server for us to be able to investigate it and tweak it here and there, if needed, please?

Regards,

Alex

Alex Smirnov

More than a month ago #Permalink
Hi Guy,

Could you do us a favour: if you have a clone of that client's site which you can play with, could you please reinstall the Glamour template on top of his existing one and see if the issue with iPhone6 persists?

Regards,

Alex

Guy Walder

More than a month ago #Permalink
Hello Alex,

Thank you for the quick replay and sorry for my late one.
Been sick for the last couple of days.
I will make a copy of the site and upload it to my server soon. Right after I will PM you all the credentials so you can play around and do your testings.

Thank you in advance,

Guy.

Alex Smirnov

More than a month ago #Permalink
Hi Guy,

You are welcome. Please take your time. Get well soon.

Regards,

Alex


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