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menu in helix ultimate not rendering correctly

Featured Lock Resolved Issue
Since upgrading to the latest helix ultimate template the memu item is not displayin properly on my website
https://www.iyengaryogaretreatsaustralia.com
See attached file
Can you please let me know how I can fix this

Thanks


Frank

[attachment]Screenshot 2018-04-11 22.52.36.png[/attachment]

12 Answers

Sifat - Staff

More than a month ago #Permalink
Hi,
Thanks for your query. Would you please specify which menu isn't working. I found your menu is working fine.
I noticed your attachment didn't attached properly. Would you please send post those attachments again?

-Best Regards

Frank

More than a month ago #Permalink
Hi,
Thanks for your query. Would you please specify which menu isn't working. I found your menu is working fine.
I noticed your attachment didn't attached properly. Would you please send post those attachments again?

-Best Regards

[attachment]Screenshot 2018-04-11 22.52.36.png[/attachment]

Frank

More than a month ago #Permalink
Hi Sifat
It is the main menu of https://www.iyengaryogaretreatsaustralia.com
that is not rendering properly
The menus items are off the menu


[attachment]Screenshot 2018-04-11 22.52.36.png[/attachment]

Frank

More than a month ago #Permalink
I'll try again. I think the fiole was too large

Screenshot 2018-04-11 22.52.36.png

Attachments (1)

  • Screenshot 2018-04-11 22.52.36.png
    Screenshot 2018-04-11 22.52.36.png 442.9 KB

Frank

More than a month ago #Permalink
Hello

I think it is a problem with the safarie browser
Works perfectly in firefox and opera

Paul Frankowski - Staff

More than a month ago #Permalink
Hi Frank, if I may add 3 "words".
1) You can reduce font size of menu items
2) You can also/or reduce space between menu items (check Helix Ultimate Manual > FAQ)
3) You can do step 1 - if screen resolution is smaller than ___

Frank

More than a month ago #Permalink
Hi Paull
I have tried reduicing the font size of the menus.
Also it is strange that it only doesnt work in the safarie browser.
I have claered the cahes in safarie to no avail.
I will try to reduce the spaces between the menu items.
Where do i find how to do this in the manual
Could it be an an isue with safari and helix ultimate?
Also I am using the predefined headers

Frank

More than a month ago #Permalink
Hi Paul
I have also noticed it is not working on my ipad and taking out one item from the menus items made no difference

https://www.iyengaryogaretreatsaustralia.com Screenshot 2018-04-12 20.45.44.png

Attachments (1)

  • Screenshot 2018-04-12 20.45.44.png
    Screenshot 2018-04-12 20.45.44.png 639.5 KB

Frank

More than a month ago #Permalink
Hi Paul
I have discovered when I unpublish the submenus in the Yoga Retreats menu item the page renders correctly??? Top image

Attachments (2)

  • Screenshot 2018-04-12 21.17.17.png
    Screenshot 2018-04-12 21.17.17.png 206.6 KB
  • Screenshot 2018-04-12 20.45.44.png
    Screenshot 2018-04-12 20.45.44.png 639.5 KB

Paul Frankowski - Staff

More than a month ago #Permalink
No Apple devices on my desk. I always preferred Windows.:p
----
Please check on Firefox - you can install that browser on iOS.
I wonder if it's a browser issue or cache ?

Frank

More than a month ago #Permalink
Hello Paul
I have solved the problem by deleting the Retreats menu item and making a new one
Working perfectly now

Paul Frankowski - Staff

More than a month ago #Permalink
Uff, you could use "Rebuild" button,
maybe it was Joomla issue. Thanks for info.
Have a wonderful day.


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