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Multiple SP Pagebuilder problems after upgrade to Joomla 3.7

Featured Lock Resolved Issue
We have just upgraded our development server to Joomla 3.7 and PHP7 and all of our SP Pagebuilder Pro Pages have lost all Row/Column positioning.

We are also getting 500 Errors on Joomla Articles created using Pagebuilder add-in.

We are using the Shaper_Macro Template.

Can you assist ASAP please.

17 Answers

Rupert

More than a month ago #Permalink
I am also getting 500 errors from page builder for articles since upgrade. Joomshaper support just told me to contact my hosting provider. Not exactly helpful!

Rupert

More than a month ago #Permalink
I have posted this problem on the Joomla forum - hopefully someone there will be more helpful

https://forum.joomla.org/viewtopic.php?f=706&t=949927

Kawshar Ahmed - Senior Staff

More than a month ago #Permalink
Please update to the latest version and see if the issue is resolved or not.

Thanks

communityuk

More than a month ago #Permalink
Hi,

Have now updated to V2.4.3 and this has not corrected the problem?

We are supposed to be launching this website in a few days so I would really appreciate your help in getting this solved quickly.

Thanks.

Nayem Majhar - Staff

More than a month ago #Permalink
Please send me your site url and super admin and let me check. Thanks

communityuk

More than a month ago #Permalink
I sent you the Super Admin as requested in a direct message to you yesterday immediately after you asked for it.

Can you confirm you have received this please and whether or not you have looked at the issue.

We are really up against the clock now on this.

Thank you.

Nayem Majhar - Staff

More than a month ago #Permalink
I already replied of you message.

Please update SP Page Builder and JCE editor to latest version. Then remove cache and check. Don't forget to inform what the result you get.

Thanks

communityuk

More than a month ago #Permalink
Hi Nayem,

As instructed, I have updated both Pagebuilder Pro and JCE and I have also cleared the Cache.

This has NOT solved the problems - Pages still unformatted and Home page still with a 500 error.

This is now getting critical - What next?

Thanks.

Nayem Majhar - Staff

More than a month ago #Permalink
Please check personal message. there are lots of unsupported plugins and component in your site. Please take necessary steps. Thanks

communityuk

More than a month ago #Permalink
I have tried to communicate back on this to you but have now not received a response for days - Very disappointed :-(

Nayem Majhar - Staff

More than a month ago #Permalink
I am checking again. thanks for patience.

Nayem Majhar - Staff

More than a month ago #Permalink
Sorry to ask again, please, could you mention problem list here again. I see that previous issues are solved. Thanks

communityuk

More than a month ago #Permalink
The previous issues are NOT solved Nayem - They are still there -That is the problem.

Pages still not displaying properly etc.

We need this fixed ASAP!

Nayem Majhar - Staff

More than a month ago #Permalink
Please send me some screenshot. Thanks

communityuk

More than a month ago #Permalink
Screenshots attached.

All of the formatting is gone.

The Top menu also turns to black when we scroll down the page.

You can see all of this yourself by looking at the website?

Attachments (2)

  • DUG Web 2.PNG
    DUG Web 2.PNG 461.7 KB
  • DUG Web 1.PNG
    DUG Web 1.PNG 492.7 KB

communityuk

More than a month ago #Permalink
Any news??

Nayem Majhar - Staff

More than a month ago #Permalink
Hi,

This is not about page builder issue. Menu system made with template feature. Maybe you updated template and then you lost previous customizations. If you want use custom CSS, please custom.css file in template.

Now I forwarded this question to Mr Toufiq ( https://www.joomshaper.com/forums/profile/53838-toufiq ), Please send him correct site access information and you task that what you want to be correct.

Thanks


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