Support Online : Mon - Fri / 10am - 6pm (GMT +6)

Your Time: Our Time:

My site has crushed after updating

Featured Lock Resolved Issue
Hi

I have just updated my site and the back end of my site is no longer accessible but the front end works ok.
I get this error message: error 1054 unknown column 'a.client_id' in where clause.
I have attached a screenshot of the problem I am having.
You help will be much appreciated.

Thanks

Attachments (1)

  • screen shot.png
    screen shot.png 164.8 KB

4 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
So you did some unreasonable things. Like update CMS before updating all extensions.
----
The best way will be:
1) recover site from backup (if you forgot, ask hosting provider)
2) then update all extensions & template framework
3) then make a backup
4) update joomla

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
more details please:

1) You use OLD Helix II template ?
2) Have you updated template framework BEFORE Joomla update ?
3) Disable all modules and check again.
4) You updated site, you mean Joomla or what ?

more info you provide - faster I will help.

Thabiso

More than a month ago #Permalink
Hi,
more details please:

1) You use OLD Helix II template ?
2) Have you updated template framework BEFORE Joomla update ?
3) Disable all modules and check again.
4) You updated site, you mean Joomla or what ?

more info you provide - faster I will help.


1) You use OLD Helix II template ? Yes
2) Have you updated template framework BEFORE Joomla update ? No I did not
3) Disable all modules and check again. I cannot access the backend of my site
4) You updated site, you mean Joomla or what ? Yes I Updated Joomla


There are no replies made for this post yet.
Be one of the first to reply to this post!

Leaderboard (30 days)

Paul Frankowski

Paul Frankowski

Total Accepted Answers: 107
Sifat

Sifat

Total Accepted Answers: 62
Toufiq

Toufiq

Total Accepted Answers: 47
Mehtaz Afsana Borsha

Mehtaz Afsana Borsha

Total Accepted Answers: 20
Rashida Rahman

Rashida Rahman

Total Accepted Answers: 12

118

Templates

303294

Community Users

Newsletter

Don’t miss any updates of our new templates and extensions and all the astonishing offers we bring for you.
We never spam

Joomla! ® name is used under a limited license from Open Source Matters in the United States and other countries. JoomShaper.com is not affiliated with or endorsed by Open Source Matters or the Joomla! Project.

Connect Us