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New Form Builder - Copy E-Mail to User?

Featured Lock Resolved Issue
Hello,
the new Form Builder is a great new addon.

But how can I send a copy to the user's email automatically? Didn't find what works!

I try it "Cc: {{email}}" in the "Email Headers", unsuccessful!

How is that possible? That would be very important!
Thank you.

9 Answers

Al Mamun - Staff

More than a month ago #Permalink
Hi,

Download this package, install it and check that CC or BCC work or not. Download link:

Thanks,
Mamun

krokotil

More than a month ago #Permalink
Hello,
i have installed the update and put "Cc: {{email}}" in the "Email Headers" - now it works fine.

Great work and so fast! .- Thank you.

Rui Braz

More than a month ago #Permalink
I have the same - or a similar problem:

Form submission works ok.
But:
- I get two of each email
- User gets no copy
- I get email server error messages: delayed 24, 48, 72 hours and finally a "mail delivery failed" email

@Al Mamun, could that package solve this? It's no long available to download.

Al Mamun - Staff

More than a month ago #Permalink
@Rui Braz, in new version this fixed is available.

Thanks,

Rui Braz

More than a month ago #Permalink
Hi @Al Mamun,

I have everything updated, from Joomla (3.9.6) to SP Page Builder (3.4.10), but I still get the same issues:
- On my own email, I get duplicate emails.
- User never gets an email.

These are my "Email Template" settings:

Recipient Email:
[email protected]rugbyfestival.com

Email Headers:
Reply-To: [email protected]
Reply-name: Portugal Rugby Youth Festival
Cc: {{email}}

From Email:
[email protected]

Email subject:
Online Enquiry | {{name}}, {{email}}

######

Additionally, please take note that the forms really don't like to be on the same page as AddThis social share script (on mobile only; on desktop it doesn't seem to matter).

Please advise.
Thanks.

Al Mamun - Staff

More than a month ago #Permalink
Hi,

Can you please test email by keeping "From Email:" field empty. Also make template like this:

Email Headers:
Reply-To: {{email}}
Reply-name: Portugal Rugby Youth Festival
Cc: {{email}}

After this test let me know. If not work then send administrator login details vai Private Message.

Thanks,
Mamun

Rui Braz

More than a month ago #Permalink
No luck.
I've sent you a PM.

Al Mamun - Staff

More than a month ago #Permalink
Hi,

Our support engineer Sifat sent you PM.

Thanks

olo

3 weeks ago #Permalink
I had a similar situation. The message was sent from SMTP. On my own email, I get duplicate emails and user never gets an email. The solution was providing correct authentication details for SMTP. Maybe it will help. Greetings


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