Support Forums

Support Offline : Mon - Fri / 10am - 6pm (GMT +6)

Your Time: Our Time:

No admin access

Featured Lock Resolved Bug
Not being able to update automatically joomla because the site was installed on the hosting manually, I had to perform a manual update of joomla (3.7.2 to 3.8.2) via FTP and I don't have more access to the administration, the site is working properly.
Previously, I mistakenly updated SP Page builder (3.0.2).
I tried to delete the directory that seems to be a problem "mod_sppagebuilder_admin_menu" but it still does not work.
I do not have an error message, blank page

someone to help me?

3 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
set in configuration.php file

public $error_reporting = 'maximum';

and check what error messages you will see during login


More than a month ago #Permalink
Hi Paul
thank you for your help
I have already tested this solution, I have no message on the screen .... :(

Paul Frankowski - Staff

More than a month ago #Permalink
If you deleted folder "mod_sppagebuilder_admin_menu"
and still no access to admin area I strongly suggest to

1) Recover site from backup as is it was on J3.7 *
2) Update all extensions
3) Make backup again
4) Update to J3.8

Here we can solve problems related with our products only.
Check on official Joomla forum

* Hosting company should have backup if you forgot to make

There are no replies made for this post yet.
However, you are not allowed to reply to this post.

Leaderboard (30 days)

Paul Frankowski

Paul Frankowski

Total Accepted Answers: 141


Total Accepted Answers: 44


Total Accepted Answers: 16
Rifat Wahid Alif

Rifat Wahid Alif

Total Accepted Answers: 11


Total Accepted Answers: 5




Community Users


Don’t miss any updates of our new templates and extensions and all the astonishing offers we bring for you.
We never spam