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No item found! Please make sure that your Instagram User ID and Access Token is correct

Featured Lock Resolved Issue
on the "Instagram Gallery" addon yesterday with a problem "No item found! Please make sure that your Instagram User ID and Access Token is correct". Whereas previously there was no problem. can anyone help?

SP Page Builder Pro V 3.7.3
Joomla v 3.9.14

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12 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
The main question, from where you took Instagram User ID ?

Now it should be taken from the official source ONLY.


Instagram website - developer section. Access as FB Developer, create an app, assign an IG test user, generate the token.


----
Besides Joomla 3.9.14 is OLD, please update.

pepperstreet

More than a month ago #Permalink
(following...)
Hi, this is actually the same issue reported here

It seems to be a SPPB bug that has yet to be fixed.
On my website it was working perfectly until I updated SPPB to 3.7.3 (Joomla version tested: 3.9.18 - 3.9.19).

Any news on this?

Best regards,
Alex

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Paul Frankowski - Staff

4 weeks ago #Permalink
Alex, on which SPPB Pro version is still working?
It was working on 3.7.2, stopped working when updated to 3.7.3

Paul Frankowski - Staff

4 weeks ago #Permalink
I checked SPPB changelog and no changes were made in Instagram addon in v3.7.3
I checked SPPB changelog and no changes were made in Instagram addon in v3.7.3


Please check the links I posted above, there is a member of your staff admitting this is currently an issue with Instagram Gallery.

Paul Frankowski - Staff

4 weeks ago #Permalink
Yes, the developer knows about the problem.
I gave only facts about no changes in that addon during the last update.

Besides I still wait for answers from @stanly gunawan
Yes, the developer knows about the problem.
I gave only facts about no changes in that addon during the last update.

Besides I still wait for answers from @stanly gunawan


I guess we'll just have to wait for the update. Would be great to have this some time soon :)

Paul Frankowski - Staff

4 weeks ago #Permalink
Yes, I can confirm.
It next SPPB Pro update it should be fixed.
We apologize for the temporary inconvenience, but Instagram (Facebook) makes a lot of confusion for all webdevelopers.
Thanks joomshaper, now I have updated SPPB v3.7.4. I followed this tutorial
https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-addon#instagram-gallery

the "No Item Found! Please Make Sure That Your Instagram User ID And Access Token Is Correct" problem has been completed.

Paul Frankowski - Staff

3 weeks ago #Permalink
The guide is much longer (4 pages of A4) I have to complete it on our website.
Anyway, in the current SPPB > Options you will find new fields for Instagram,

here.jpg

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