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Is there anybody for support here? I have written 4 emails and there is no answer so far :(

4 Answers

rowedf

More than a month ago #Permalink
Not really my job to have to answer this but I feel bad for you not getting a reply. I've heard they are busy on the new version of helix and an upcoming template. Kinda odd we haven't had a new template since mid November though ...

Alex Smirnov

More than a month ago #Permalink
Hi Tatiana,

I am sorry to see you are frustrated but I can not find any forum posts created by you besides this one.

If you sent/tried sending PMs to our team members, then they should and they will always be unanswered as we provide support only via this public forum, openly and don't respond to unsolicited PMs, which is simply spam.

Feel free to create a new thread with your issue, keeping "one issue - one thread" principle and we will gladly take it from there for you.

Regards,

Alex

Tatsiana Mukhina

More than a month ago #Permalink
Hi Alex! thank you for your answer. i didn't know i have to post on a forum ... so was trying to send emails . the two issues that i wrote the email about, I managed to fix myself, but i have a few more questions, i would be happy if you or anybody else can answer them. :) so i will post them

thank you rowedf too for the info!

Alex Smirnov

More than a month ago #Permalink
Hi Tatiana,


Tatsiana Mukhina wrote:
Hi Alex! thank you for your answer...


You are most welcome!


Tatsiana Mukhina wrote:
...the two issues that i wrote the email about, I managed to fix myself...


That's the best news for any support staff. Well done to you.


Tatsiana Mukhina wrote:
...i have a few more questions, i would be happy if you or anybody else can answer them. :) so i will post them


Yes, by all means, please keep your questions coming and our staff and some nice community members like @rowedf will always be at your service.

See you around :)

Regards,

Alex


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