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Oops Something went wrong!

Featured Lock Resolved Bug
Updated to php 7.3 and Joomla 3.9 and can't change any settings with helix ultimate template.

I get the message Oops! Something went wrong. Like really!!!

Smart search is also the same issue and if I enable the options for page builder it will not index. I thought this was fixed. So whats going on???

15 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
PHP 7.3 RC -- really? Sorry, not yet.

---
use PHP 7.2 without "Opsss"

Gary

4 weeks ago #Permalink
I stepped this down Paul, even stepped it down to 5.6 and I still got the same issues. So what gives???

I cleared everything caching, and cleared all temps, optimized the db, and still get the stupid msg Oops, something went wrong???

So what do I need to do to make this work???

Paul Frankowski - Staff

4 weeks ago #Permalink
Disable mod_security in cPanel -- it may help.

In most cases : with PHP 7.2 should be OK

Gary

4 weeks ago #Permalink
This all worked prior to the latest 2 updates Paul, so why the problems now? Sending me in different directions to try, try that and try to solve this on my own is not what I believe support is. I'm not a developer, I'm the end-user with a little more knowledge than the rest so I need a clear solution, not a fishing expedition!

On another note, this was a completely new and clean install using the helix framework right from the start.

Paul Frankowski - Staff

4 weeks ago #Permalink
I do not know, I don't have similar problems on my sites. So I have to guess... what it could be

Gary

4 weeks ago #Permalink
Rather than guessing Paul, pass it to another that knows more. Support is not like this sorry to say and having run many companies supporting fortune 500 companies this type of response would have both bankrupt me and got me blacklisted in the industry. We as users rely upon expertise, not hot potato responses and even if it works in another environment, that does not rule out investigative techniques or higher level support measures to find solutions to help your send-users.

Gary

4 weeks ago #Permalink
I've got siteground technical looking into this and they are saying it's something to do with pagebuilder Paul. So, what other options are there? It's almost like it's something to do with permissions or something. So now it needs either your technical or someone other that can figure it out. I need this fixed as I have a deadline to make and if I don't it will cost me a lot of money!!!

Gary

4 weeks ago #Permalink
here's the report form siteground

Hello Gary,

Thank you for contacting SiteGround Help Desk!

I have carefully investigated the reported issue and would like to inform you that there isn't a single error in the server error log in regards.

I managed to replicate the issue on my end but I wasn't able to fix it. I tried doing so by fixing the site's folders and files permissions and changing its .htaccess file to a default one but without success.

That's why I would recommend contacting back the plugin vendor and kindly ask them to provide some more information on the matter.

We are looking forward to your reply!

Best Regards,

Mariyan Evropov
Technical Support Team

Paul Frankowski - Staff

4 weeks ago #Permalink
Gary,
Now I don't understand. You asked about problem with saving settings in Helix.

But you wrote to me :
've got siteground technical looking into this and they are saying it's something to do with pagebuilder Paul.


?????

Paul Frankowski - Staff

4 weeks ago #Permalink
Have you disabled mod_security ?
Can you show me screenshot with error message ?

Please let us respect our time.

Gary

4 weeks ago #Permalink
Yes, this is the problem and I had them try to see what the issue was as I see no backend host errors nor does. They said they disable mod security and got the same result. They also pushed the php settings to max allowed and still no go.

Tell me what steps I need to do to disable mod security and I will try a few things to see if this affects it. But I also helped a friend do a new install and its clean with no issues as this. The only thing with my site is after the last 2 updates of pagebuilder this started and I'm fully lost with this.

If I try to change any of the template settings of the helix template it gives this error and can't change anything.

I also have a problem with smart search and only when I enable pagebuilder plugin to support this and it simply will not index. If I disable the plugin support of pagebuilder it works. So something for me is amock with pagebuilder in regards to smart search.

Attachments (1)

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    error.jpg 451.5 KB

Paul Frankowski - Staff

3 weeks ago #Permalink
Tell me what steps I need to do to disable mod security


In cPanel there is option to disable. At least in mine. So I can disable for selected domains.
mod_sec.png

Attachments (1)

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    mod_sec.png 68.9 KB

Paul Frankowski - Staff

3 weeks ago #Permalink
If will not help, I need to get access to your Joomla admin.
Today is Friday office with developers inside will be closed in next 2h. So better hurry.

Gary

3 weeks ago #Permalink
Hi Paul, sorry for the delay and thank you in advance for you help. I'm in Canada so there is a time difference.

I'll send you a pm with the login information

Here is the steps that I do

I access the shaper_helixultimate - Default template, and simply tried to change the contact info to say [email protected] and then select save. In fact if I try to change anything and select save it gives me that message.

Thanks in advance

My server does not give me the option to turn of mod security.

Thanks again.

Gary

3 weeks ago #Permalink
Fixed!


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