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"Somethings wrong, Try again" Can't save template changes.

Featured Lock Resolved Issue
When I try and edit the template and save, I get the "Somethings wrong, Try again" alert and this is in the dev tools:
Screen Shot 2019-04-23 at 8.25.24 AM.png

J 3.9.5
Helix 1.0.5
PHP 7.1

How do I resolve this?

Attachments (1)

  • Screen Shot 2019-04-23 at 8.25.24 AM.png
    Screen Shot 2019-04-23 at 8.25.24 AM.png 44.7 KB

5 Answers

Paul Frankowski - Staff

4 weeks ago #Permalink
Hi,
1) Do you have Akeeba Tools Pro installed - if yes, disable and check again.
Default settings may block many extensions.
2) Please also disable Mod_security from cPanel (hosting)

Attachments (1)

  • mod_sec.png
    mod_sec.png 68.9 KB
Unfortunately, my siteground WHM cpanels do not show mod-security.

Screen Shot 2019-04-23 at 10.36.12 AM.png

Attachments (1)

  • Screen Shot 2019-04-23 at 10.36.12 AM.png
    Screen Shot 2019-04-23 at 10.36.12 AM.png 81.1 KB
I got this response from Siteground:

There are no relevant entries in the Apache errors logs in regards to ModSecurity for this website.

I can see, however, that there are some in regards to the ionCube loader that is installed:
Code:
[Tue Apr 23 12:43:09.722529 2019] [:error] [pid 31586] [client 98.189.0.205:52758] Zend Guard Loader requires Zend Engine API version 220090626., referer: https://staging2.californiasilkplants.com/?template=shaper_helixultimate
[Tue Apr 23 12:43:09.722575 2019] [:error] [pid 31586] [client 98.189.0.205:52758] The Zend Engine API version 220131226 which is installed, is newer., referer: https://staging2.californiasilkplants.com/?template=shaper_helixultimate

It seems like the version that is being specified in the php.ini file is for PHP 5.3 although the website uses PHP 5.6:
Code:
zend_extension=/usr/local/php53/lib/php/extensions/ioncube.so
zend_extension=/usr/local/php53/lib/php/extensions/ZendOptimizer.so

I have now updated it accordingly for you:

https://staging2.californiasilkplants.com/info.php

However, I am not certain if that would be the root cause of the issue you are experiencing.
Now, I am no longer getting the alert of "Somethings Wrong, Try Again" but the changes are not saving.
All Akeeba Admintools extensions are disabled. But the template still will not save.


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