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Our e-mails from the contact form get recognised as spam by outlook

Featured Lock Resolved Issue
Our e-mails from the contact form get recognised as spam by outlook.
This appears to happen because of the head of the mailing form. See attachment.

thankyou

Attachments (1)

  • email text spam.png
    email text spam.png 69.8 KB

9 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
I guess gmail is very sensitive, maybe you can add email from form to white list.
Did you tried with default contact form from Joomla core? What is result ?
Instead our solution which works quite well on many sites, you can use addcional contact module maybe which allows you to have more control about his settings.

kabashi

More than a month ago #Permalink
HI Paul,
We want to use contact form which is included in the Qubic template because of the layout so its not an option to use a standard joomla form.

We have added ns30.d-server.nl to the safe list and the email is still not coming in. Please let us know how we can fix this.

kabashi

More than a month ago #Permalink
Paul Frankowski wrote:

Hi,
I guess gmail is very sensitive, maybe you can add email from form to white list.
Did you tried with default contact form from Joomla core? What is result ?
Instead our solution which works quite well on many sites, you can use addcional contact module maybe which allows you to have more control about his settings.

kabashi

More than a month ago #Permalink
Paul Frankowski wrote:

Hi,
I guess gmail is very sensitive, maybe you can add email from form to white list.
Did you tried with default contact form from Joomla core? What is result ?
Instead our solution which works quite well on many sites, you can use addcional contact module maybe which allows you to have more control about his settings.


HI Paul,
We want to use contact form which is included in the Qubic template because of the layout so its not an option to use a standard joomla form.

We have added ns30.d-server.nl to the safe list and the email is still not coming in. Please let us know how we can fix this.

kabashi

More than a month ago #Permalink
Here are some results Title

Paul Frankowski - Staff

More than a month ago #Permalink
It means one thing, please use addcional contact form not built-in Contact addon :(
And try again to send a message.
---
In meantime I will ask our developer what we can improve in version SP 1.0.9 in that topic.

kabashi

More than a month ago #Permalink
Paul Frankowski wrote:

It means one thing, please use addcional contact form not built-in Contact addon :(
And try again to send a message.
---
In meantime I will ask our developer what we can improve in version SP 1.0.9 in that topic.


Thank you for your response.
When I purhase a product I am safe to assume everything works as promised. I do hope that you will try harder to find a solution in stead of simply saying it cannot be done. So please try to find a solution or give us a refund.
Thankyou.

Paul Frankowski - Staff

More than a month ago #Permalink
kabashi wrote:

Thank you for your response.
When I purhase a product I am safe to assume everything works as promised. I do hope that you will try harder to find a solution in stead of simply saying it cannot be done. So please try to find a solution or give us a refund.
Thankyou.


I didn't said it cannot be done.
I asked you to try other solutions for test purposes.
Form is only small part of whole product so I'm not sure if we can offer you a refund because of it.
Did even bought a Windows OS ? and all worked always?
Besides you are using Outlook which have options to redirect e-mails using a rules.
So if emails came to spam (as you said before) .... it means that form is working and you have to set a simple rule,
if e-mail will came from ABC mail redirect to folder inbox - easy.
Besides with those kinds of form are also problems also from default from Joomla. I guess you're not beginner to know that.
--
I uses this form post for many sites and our clients also but this problem is very rare.

Please, as I said before try other contact form ...for test only.
If you have any idea how we can improve our form please give us a tip!

Paul Frankowski - Staff

More than a month ago #Permalink
To make sure less of these desired emails from webiste form are lost in the spam folder, Outlook offers a Safe Senders list.

Useful tip: How To Whitelist Email

Microsoft Outlook 2003
1. Open the email message from the sender you want to add to your address book.
2. Right-click Click here to download images in the gray bar at the top of the message.
3. Click Add Sender to Senders Safe List to finish.

Set up Microsoft Outlook 2007
1. Right-click on the email you received (in the list of emails).
2. Click Junk E-mail.
3. Click Add Sender to Safe Senders List to finish.

Set up Microsoft Outlook 2010
1. Click the Home tab.
2. Click Junk.
3. Click Junk E-mail Options.
4. Click Safe Senders.
5. Click Add.
6. Enter [wlemail] and additional information if you wish.
7. Click OK to finish.


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