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Page Builder Goes Blank When Clicking Text Block Edit Icon

Featured Lock Resolved Bug
Hello,

I'm having an ongoing issue with SP PageBuilder 3.6.1 (happened in 3.5.0 as well).

This happens various times throughout the editing process of a page builder page. I imported a page builder template and started editing content, several times throughout I would click on the edit icon of a text block addon and the entire page would go blank. Not the popup, it wipes out all the content on the page.

If I just close without saving, I can reopen and all the content is there, except for the items I didn't save prior to clicking the edit icon.

This happens with the latest version of SPPB and Chrome. I have not tried in Safari yet, but this happens all the time and I wanted to let you know.

Just so you are aware, I am using the default TinyMCE editor running on Joomla 3.9.10

Kind regards,
John

28 Answers

conshelf

More than a month ago #Permalink
When the issue happens this is the error that appears in chrome console:

jquery.min.js?0cd3528c127daec0eab50ced698cb2e0:2 [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.
send @ jquery.min.js?0cd3528c127daec0eab50ced698cb2e0:2
engine.js:39 TypeError: Cannot read property 'startContainer' of null
at h (tinymce.min.js:6)
at s.getBookmark (tinymce.min.js:6)
at c.getBookmark (tinymce.min.js:6)
at Object.add (tinymce.min.js:7)
at L.i (tinymce.min.js:7)
at t.i [as fire] (tinymce.min.js:8)
at L.fire (tinymce.min.js:8)
at L.save (tinymce.min.js:12)
at L.remove (tinymce.min.js:12)
at Object.execCommand (tinymce.min.js:12)
u @ engine.js:39
engine.js:39 Uncaught TypeError: Cannot read property 'startContainer' of null
at h (tinymce.min.js:6)
at s.getBookmark (tinymce.min.js:6)
at c.getBookmark (tinymce.min.js:6)
at Object.add (tinymce.min.js:7)
at L.i (tinymce.min.js:7)
at t.i [as fire] (tinymce.min.js:8)
at L.fire (tinymce.min.js:8)
at L.save (tinymce.min.js:12)
at L.remove (tinymce.min.js:12)
at Object.execCommand (tinymce.min.js:12)


Hope that helps, I tried in Safari and it seems to be working ok there. I'll move production to that browser for now.

Thank you,
John

Karen Dunne

More than a month ago #Permalink
I have been experiencing the same issue as well.

conshelf

More than a month ago #Permalink
This is a serious issue that needs to get looked at, very frustrating.

Paul Frankowski - Staff

More than a month ago #Permalink
I installed you improved version. For sure you can edit now Text & tabs addon from front-end and nothing should go away, I tested on Firefox/Windows. Beside back-end edition is safe (even much more). Database backup can save you time, remember before Opsss.
---
Thanks for admin access.
---
About the problem with not-working tabs in News365 , I have to ask tomorrow our developer

foto_2907_2019.jpg

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conshelf

More than a month ago #Permalink
This issue happens in the backend version of SP Page Builder using Chrome Version 77.0.3865.90 on a Mac.

Paul Frankowski - Staff

More than a month ago #Permalink
I can test only on Windows Chrome if this can help.

Apple doesn't like Google, so maybe it's sort of sabotage.

lbagroup

More than a month ago #Permalink
Has a solution to this issue been found yet? I'm experiencing the same. Using the backend editor in Windows Chrome. SPPB v 3.5.0, Joomla 3.9.13, TinyMCE

I notice that I don't experience the issue when I switch from TinyMCE to Editor JCE however

Paul Frankowski - Staff

More than a month ago #Permalink
SPPB v 3.5.0 - OLD
Update to 3.6.2+

AND check from different browser: Firefox, Safari, Opera to be sure

lbagroup

More than a month ago #Permalink
FYI
Upgraded to v 3.6.3...it still occurs.

Tried in different browsers, only seems to occur in Chrome

Prefer to edit in Chrome, I'm fine switching from TinyMCE to Editor JCE

Paul Frankowski - Staff

More than a month ago #Permalink
Maybe it was caused by one of Chrome updates,
do you have 2nd laptop where you can check it?

Pavel

More than a month ago #Permalink
Maybe it was caused by one of Chrome updates,
do you have 2nd laptop where you can check it?


Hi Paul. This is a bug. This bug has a floating nature and may occur with any addon in different browsers. I came across this in Firefox and using JCE. Please inform Al Mamun about this

Paul Frankowski - Staff

More than a month ago #Permalink
OK, I will on Monday. Thanks

Al Mamun - Staff

More than a month ago #Permalink
@Pavel,

This bug is fixed in 3.6.4. Can you please confirm.

Thanks,
Mamun

Pavel

More than a month ago #Permalink
@Pavel,

This bug is fixed in 3.6.4. Can you please confirm.

Thanks,
Mamun


Hi, Mamun. Tomorrow I'll send you a PM with the access to the site of my client, on which this problem occurs it is still (engine.js error)

Paul Frankowski - Staff

More than a month ago #Permalink
Make sure that JCE is updated as well 2.8

Pavel

More than a month ago #Permalink
Hi guys. I created a test page on the site of my client that demonstrates the problem.

Instructions:
Being on the test page, try to add the gallery addon.
2.png
After this operation, all of the content created in SP PB disappears. And in the console engine.js error is present.
3.png

I have seen this problem from time to time on different sites, with different addons. On one site accordion is causing the problem, on the other text addon and etc ....
On this my client's site the problem causes Gallery addon.

Accesses send Paul and Mamun in PM.

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conshelf

More than a month ago #Permalink
Hello,

I updated to version 3.6.4 and the problem still persists.

I'm using Helix3, so this happens in the backend when editing a SP Page Builder page.

John

Al Mamun - Staff

More than a month ago #Permalink
@conshelf,

Can please send me your website login details in private message?

Thanks,
Mamun

Al Mamun - Staff

More than a month ago #Permalink
Hi Everyone,

Our investigation on this issue is that we saw that the issue is conflict of other plugin, it is not Page Builder issue. But we have to find better solution. In the meantime, I would suggest you guys please check recent component or module you installed by disabling. Hope you will understand what is happening. Also make sure after disabling component or module you cleared all type of cache properly.

Thanks,
Mamun

Pavel

More than a month ago #Permalink
Hi, Al. I caught a clean problem. It was the site of one of my clients, I completely removed all third-party extensions (exept Aceeba Backup) and all content.
When you try to add a section SP PB stops working with engine.js errors.
1.jpg
2.jpg
3.jpg
Reinstalling SP PB with deleting DB tables not helps.
Aceeba Backup zip here
https://www.dropbox.com/s/jlbrls2acwrqvyz/site-ttt.loc-20200408-081634utc-1494g_F_DgpbH1c-.zip?dl=0

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Al Mamun - Staff

More than a month ago #Permalink
Hi @Pavel,

I send you a new copy of page builder can you please test and let me know.

Thanks,
Mamun

Pavel

More than a month ago #Permalink
I tested with this website. No luck. All the same.

4.jpg

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Pavel

More than a month ago #Permalink
If you install on a fresh Joomla, there is no problem. But it is not possible to replace the old Joomla that is running the site, which was updated many times.
And, if downgraded to SPPB 3.6.8 all works well.

Al Mamun - Staff

More than a month ago #Permalink
Pavel,
Send me the login details of your website in PM.

Thanks,
Mamun

Pavel

More than a month ago #Permalink
Al, I have prepared for you zip that you can explore. See above.
5.jpg
Login Test
Pass 123

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    5.jpg 112.8 KB

Pavel

More than a month ago #Permalink
Hi, Al.
I spend my research and I was able to narrow down the search.
Maybe I'm on the right track and it will help you.
I deleted all the files of the site except configuration.php and images folder. I renamed it as the configuration-old.php, images-old.

Then I installed the latest Joomla using the new database and a set of extensions are the same on the old site.

- Helix Ultimate
- SP Page Builder
- Aceeba Backup

Then I delete new images folder and rename old folder back.

Checked SP Page Builder - this works well.

Via renaming two configuration.php files, I switched to the old database.

Checked SP Page Builder - this not works with the same engine.js errors.

Thus, I conclude that the problem is in the database.

When comparing the two tables it was found a distinction which I deleted. But it did not help.
1111.jpg

My skills are not enough, that would carry out further research.
I hope it will be useful and will serve as a starting point. As the problem happens from time to time and is not always associated with third-party extensions.

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Al Mamun - Staff

More than a month ago #Permalink
Hi,

Please try with this SQL operation on your database __spmedia. Then let me know the result.
Here is the code: https://pastebin.com/n2dN2ZFV

Try on your test site.

Thanks,
Mamun

Pavel

More than a month ago #Permalink
Hi, Al. Yes, it worked!


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