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Page Builder Installation Fail

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Hi guys,

I've tried to install the Page Builder since yesterday, but it won't work.
Not via the Quick Installation (it just does nothing there when clicking "Install & Register";) nor via the Extention Manager with uploading the newest version of the Page Builder 3.4.7. After waiting a while a download window appears and it tells me to open the index.php. I've tried both: downloading/open it and just cancel it and it both didn't work. The joomla waiting wheel just keeps spinning an spinning...

It worked on two other websites so I'm a little confused.

Anything I can do??!
Thanks in advance

Elisa

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6 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
make a simple "baby" test

Try to install any module or plugin which you installed in past.
Issue which you have, on my eye, is related with server settings problems not our software
Hi,
make a simple "baby" test

Try to install any module or plugin which you installed in past.
Issue which you have, on my eye, is related with server settings problems not our software


Hi Paul,
Thanks for your answer!

I already installed several other plugins like Akeeba Backup and it worked just fine.

I've tried again today via the quick installation and now it tells me: " The type of the installtion could not be determined" (Original sentence may be a bit different as a I translated mine from german.)

Any other tips?!

Paul Frankowski - Staff

4 weeks ago #Permalink
Hmm,
maybe your package was damaged.
1) Please download SPPB Pro 3.4.8 (!)
2) Upload file to your server using FTP tool.
3) And choose Install from URL -- where you will put your domain name with filename.

https://my-domain.de/com_sppagebuilder_pro_v3.4.8.zip
Hmm,
maybe your package was damaged.
1) Please download SPPB Pro 3.4.8 (!)
2) Upload file to your server using FTP tool.
3) And choose Install from URL -- where you will put your domain name with filename.

https://my-domain.de/com_sppagebuilder_pro_v3.4.8.zip



Thanks, will try!
Hmm,
maybe your package was damaged.
1) Please download SPPB Pro 3.4.8 (!)
2) Upload file to your server using FTP tool.
3) And choose Install from URL -- where you will put your domain name with filename.

https://my-domain.de/com_sppagebuilder_pro_v3.4.8.zip



Thanks, will try!


Unfortunatelly it's still not working!!
I've tried everything: Deleted and installed joomla twice, tried to install other plugins and they worked just fine...

I tried to install pagebuilder via zip-upload/packaging file, and via html source - always the same window appears where I need to save the index.php and then nothing...

I've installed the pagebuilder on several other domains and was pretty pleased with it, but this time it just wrecks my nerves and wastes my time! :(

Paul Frankowski - Staff

One week ago #Permalink
IDEAS

#1
It means that you have to talk with hosting support, it may be a hole in their part of the road.

#2
Download Helix Ultimate QuickStart it includes SPPB Lite, then you should be able to update to Pro

#3
If you made some websites in the past with SPPB Pro, use a backup of one of them, and recover on the current hosting


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