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Page Builder Memory Limit error

Featured Lock Resolved Bug
Page Builder works without any problem on php5.6, but as soon as I update it to php 7 I get the blank page.

Hiding this fatal error:

<b>Fatal error</b>: Allowed memory size of 33554432 bytes exhausted (tried to allocate 20480 bytes) in <b>/home/USERNAME/public_html/cms/plugins/system/helix3/core/helix3.php</b> on line <b>847</b><br />

The allocated memory doesn't seem to be set high enough.

Will check for the second time with the host to allocate more memory. I find it strange that php7 needs to use so much more within SP Page Builder.




Been disabling all the rows to see which ones take so much memory.
Giving a different error depending which row I enabled.


<b>Fatal error</b>: Allowed memory size of 33554432 bytes exhausted (tried to allocate 32768 bytes) in <b>/home/USERNAME/public_html/cms/plugins/system/helix3/core/classes/lessc.inc.php</b> on line <b>2769</b><br />
<br />


<b>Fatal error</b>: Allowed memory size of 33554432 bytes exhausted (tried to allocate 380928 bytes) in <b>/home/USERNAME/public_html/cms/libraries/vendor/joomla/string/src/phputf8/mbstring/core.php</b> on line <b>114</b><br />

11 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
BTW
In meantime please :
a) Update Joomla to 3.7.2 and Helix3 Template to last version,
b) disable/enable - Compile LESS to CSS In template settings
c) Clear CMS cache,
d) Disable Joomla Redirect component/plugin,
e) Use database Fix.
f) At the end, You can also ask hosting support to increase PHP memory a little bit.

---
In theory PHP 7 should use less resources than 5.6 , but your case is unusual, untypical.

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
but first 2 errors messages are from Helix3 (not SPPB) or I am blind.
The last one seems to be from Joomla Core.
---
Tell me what exactly version of ____ you have:
a) PHP
b) Joomla
c) SP Page Builder Pro
d) Helix3 Template

Rakesh

More than a month ago #Permalink
a) error occur when using php7
b) Joomla 3.7.2
c) Page Builder 2.4.6
d) Helix3 v2.0

Rakesh

More than a month ago #Permalink
Everything has the latest version, Compile did not help.

Clearing Cache of CMS did not help either.


I believe it is a memory problem since the error does not happen when I disable most of the Rows.

Hope the webhost can help solve this.

Paul Frankowski - Staff

More than a month ago #Permalink
PHP 7 what exactly ??? PHP 7.0.x or 7.1 -- please be more helpful.
---
Now try my tips from post above: b,c,d, e & f

Rakesh

More than a month ago #Permalink
PHP Version 7.0.19

Paul Frankowski - Staff

More than a month ago #Permalink
Ask hosting and let me know...

Rakesh

More than a month ago #Permalink
Only f) is left, so I will talk with them tomorrow.

Rakesh

More than a month ago #Permalink
I think the server doesn't load the php.ini file with the higher memory settings when php7 is activated.
They will look in to it soon enough.

Rakesh

More than a month ago #Permalink
By adjusting the settings with the PHP INI Editor through WHM for php7 I managed to increase the memory limit, fixing the problem.


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