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Page Content Disappears only Available in Frontend Editior

Featured Lock Resolved
I just installed SP Page Builder 2 and all my Page Builder content pages have disappeared. See image attached (no-content.jpg). However, data appears only when I click on Frontend Editor (see image attached frontend-editor.jpg)

How can I resolve this?

Attachments (2)

  • no-content.jpg
    no-content.jpg 47 KB
  • frontend-editor.jpg
    frontend-editor.jpg 149.7 KB

18 Answers

pHFactor

More than a month ago #Permalink
Nayem Majhar wrote:

Nayem Majhar wrote:

.................

Create a backup and PM me your site URL and admin access. Then let me check. Thanks



I got the solution for this issue. You have override templates/televisionjamaica/html/com_sppagebuilder/page/default.php this file. And this file from SPPB version 1.4 or below. but this file is different in SPPB 2.0


Solution 1: Delete this file from template/html/com_sppagebuilder/page folder.

Solution 2: Copy components/com_sppagebuilder/page/default.php this file and then paste here template/html/com_sppagebuilder/page

Hope you understand.


Problem Resolved!

Since the issue was isolated to Helix 3 template, I simply uninstalled existing template, then reinstalled Helix 3 template only and things appear to be working correctly now.

Regards

Toufiq - Staff

More than a month ago #Permalink
Hi,

Thanks for your query. Did you login from front end? Please let me know.

-Thanks

O. Harris

More than a month ago #Permalink
No. When login from backend I click on "Frontend Editor" in Page Builder and it brings up the preview, I can see content. But if I view the site as normal then all Page Builder content is not viewable.

I have Joomla version 3.4.6 and PHP 5.6, so all good there.

O. Harris

More than a month ago #Permalink
Sorry, my Joomla version is 3.6.4.

Nayem Majhar - Staff

More than a month ago #Permalink
Othniel Harris wrote:

Sorry, my Joomla version is 3.6.4.


Before try Frontend Editing, just login from Frontend first. Without login from frontend user can't see Frontend editor. Hope you understand. Thank You.

sarahjasper

More than a month ago #Permalink
Hi There,

I am having this same issue too. I am currently doing a restore back to the old version.

Thanks,

Nayem Majhar - Staff

More than a month ago #Permalink
sarahjasper wrote:

Hi There,

I am having this same issue too. I am currently doing a restore back to the old version.

Thanks,


Before try Frontend Editing, just login from Frontend first. Without login from frontend user can't see Frontend editor. Hope you understand. Thank You.

O. Harris

More than a month ago #Permalink
Maybe you are not understanding. I am not editing. My content has just disappeared. I already have back-up. Just that Page Builder 2 has bug in it.

When will this be fixed? Or what can I do to fix it?

Nayem Majhar - Staff

More than a month ago #Permalink
Othniel Harris wrote:

Maybe you are not understanding. I am not editing. My content has just disappeared. I already have back-up. Just that Page Builder 2 has bug in it.

When will this be fixed? Or what can I do to fix it?


Create a backup and PM me your site URL and admin access. Then let me check. Thanks

pHFactor

More than a month ago #Permalink
Hi - I am encountering the same issue as described above. After upgrading to SP Pagebuilder 2.0 Pro no content appears on public facing pages using SP Pagebuilder. From the admin back side, I can see the updated version of Pagebuilder and everything has updated and works fine. When I click on "Frontend Editor" from admin side of my site it will launch the page and the Pagebuilder content is visible as expected. However, if not in "frontend editor" mode - all I see is my header menu and bottom section (see screenshots).

Note: I believe this issue may be related to the Helix 3 template. If I switch to other templates - the Pagebuilder content does display correctly. I'm using Helix 3 v1.7 and have cleared all Joomla cache and browser cache. Any ideas?

thanks

Attachments (2)

  • pagebuilder_frontend_content_showing.png
    pagebuilder_frontend_content_showing.png 62.1 KB
  • pagebuilder_no-content.png
    pagebuilder_no-content.png 31 KB

Nayem Majhar - Staff

More than a month ago #Permalink
pHFactor wrote:

Hi - I am encountering the same issue as described above. After upgrading to SP Pagebuilder 2.0 Pro no content appears on public facing pages using SP Pagebuilder. From the admin back side, I can see the updated version of Pagebuilder and everything has updated and works fine. When I click on "Frontend Editor" from admin side of my site it will launch the page and the Pagebuilder content is visible as expected. However, if not in "frontend editor" mode - all I see is my header menu and bottom section (see screenshots).

Note: I believe this issue may be related to the Helix 3 template. If I switch to other templates - the Pagebuilder content does display correctly. I'm using Helix 3 v1.7 and have cleared all Joomla cache and browser cache. Any ideas?

thanks


Create a backup and PM me your site URL and admin access. Then let me check. Thanks

pHFactor

More than a month ago #Permalink
Nayem Majhar wrote:

pHFactor wrote:

Hi - I am encountering the same issue as described above. After upgrading to SP Pagebuilder 2.0 Pro no content appears on public facing pages using SP Pagebuilder. From the admin back side, I can see the updated version of Pagebuilder and everything has updated and works fine. When I click on "Frontend Editor" from admin side of my site it will launch the page and the Pagebuilder content is visible as expected. However, if not in "frontend editor" mode - all I see is my header menu and bottom section (see screenshots).

Note: I believe this issue may be related to the Helix 3 template. If I switch to other templates - the Pagebuilder content does display correctly. I'm using Helix 3 v1.7 and have cleared all Joomla cache and browser cache. Any ideas?

thanks


Create a backup and PM me your site URL and admin access. Then let me check. Thanks


PM sent... thanks

Nayem Majhar - Staff

More than a month ago #Permalink
Nayem Majhar wrote:

.................

Create a backup and PM me your site URL and admin access. Then let me check. Thanks



I got the solution for this issue. You have override templates/televisionjamaica/html/com_sppagebuilder/page/default.php this file. And this file from SPPB version 1.4 or below. but this file is different in SPPB 2.0


Solution 1: Delete this file from template/html/com_sppagebuilder/page folder.

Solution 2: Copy components/com_sppagebuilder/page/default.php this file and then paste here template/html/com_sppagebuilder/page

Hope you understand.

Nayem Majhar - Staff

More than a month ago #Permalink
pHFactor wrote:

........

PM sent... thanks


Please follow the below solution. Hope it will work for you. Thanks

pHFactor

More than a month ago #Permalink
Nayem Majhar wrote:

Nayem Majhar wrote:

.................

Create a backup and PM me your site URL and admin access. Then let me check. Thanks



I got the solution for this issue. You have override templates/televisionjamaica/html/com_sppagebuilder/page/default.php this file. And this file from SPPB version 1.4 or below. but this file is different in SPPB 2.0


Solution 1: Delete this file from template/html/com_sppagebuilder/page folder.

Solution 2: Copy components/com_sppagebuilder/page/default.php this file and then paste here template/html/com_sppagebuilder/page

Hope you understand.


Nayem - I've sent you another PM. I don't have template "televisionjamaica" installed on this site??? The issue is with Helix 3 template... all other templates function with 2.0 fine.

pHFactor

More than a month ago #Permalink
Othniel Harris wrote:

I just installed SP Page Builder 2 and all my Page Builder content pages have disappeared. See image attached (no-content.jpg). However, data appears only when I click on Frontend Editor (see image attached frontend-editor.jpg)

How can I resolve this?


Hi - not sure if you got this resolved or not? I had the same problem and it was specific to Helix 3 template. When I assigned other templates it worked OK. My solution was to uninstall entire Helix 3 template, then reinstall entire template package. My site worked fine afterwards...

Cheers!

Nayem Majhar - Staff

More than a month ago #Permalink
pHFactor wrote:
Othniel Harris wrote:
I just installed SP Page Builder 2 and all my Page Builder content pages have disappeared. See image attached (no-content.jpg). However, data appears only when I click on Frontend Editor (see image attached frontend-editor.jpg)
How can I resolve this?

Hi - not sure if you got this resolved or not? I had the same problem and it was specific to Helix 3 template. When I assigned other templates it worked OK. My solution was to uninstall entire Helix 3 template, then reinstall entire template package. My site worked fine afterwards...
Cheers!



Please download helix3 "Template" from here https://www.joomshaper.com/downloads/template/helix3

I don't see those override code in Helix3. You can also try with another Joomla Installation. Thanks


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