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Page display disappears when using Front Page Editor with Kidzy template

Featured Lock Resolved Bug
Hi, when I log into the front-end to edit my website using Kidzy template, upon clicking the "Edit Page" button, all the SPPB content between my header and my footer disappears, resulting in not being able to edit from the front end.

Joomla: 3.9.3
SPPB: 3.4.3
PHP: 7.1
Helix: 2.5.6
Kidzy: 2.1

The page is https://www.tclctx.com

Thank you for your help!

9 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi there,

I have downloaded and updated the page builder + latest version Joomla. Front end editing works fine.

-Thanks

AverageJoe

More than a month ago #Permalink
Hi Toufiq,

That's nice, but your response does not help me at all. Here is the screen shot for proof. Please let me know if I can send my credentials for somebody to check out. This site had very little customization from the quickstart install.

Also, I am attaching a screenshot of the errors being reported by Firefox debugger.

Attachments (2)

  • Screen Shot 2019-02-14 at 1.57.10 PM.png
    Screen Shot 2019-02-14 at 1.57.10 PM.png 330.3 KB
  • Screen Shot 2019-02-14 at 1.59.28 PM.png
    Screen Shot 2019-02-14 at 1.59.28 PM.png 283.1 KB

Toufiq - Staff

More than a month ago #Permalink
Hi there,

I have checked our quickstart pack & no problem found this type of issue. Did you find on this issue in the quickstart pack?

-Thanks

AverageJoe

More than a month ago #Permalink
Hi Toufiq, whether it's in the quickstart pack or not, I am still having this issue, and would really appreciate some help in identifying the issue. I can provide credentials for you all to investigate this problem, just let me know where I need to send them. Thanks!

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Please send me your hosting access & Joomla administrator access via PM.

-Thanks

Chabo Design

More than a month ago #Permalink
Is there any information about this topic?

Because I'm facing the same issue here. Would be awesome to share the solution.

Regards,
Mathieu

Toufiq - Staff

More than a month ago #Permalink
Hi there,

I have sent you guys a package of kidzy. Please check & let me know.

-Thanks

AverageJoe

More than a month ago #Permalink
Hi Mathieu, the issue was some conflict SP Kindergarten caused with SP Page Builder, as the issue disappeared when I uninstalled that extension (I wasn't using it). Check Toufiq's update; hopefully it fixed the issue.

Toufiq - Staff

More than a month ago #Permalink
Hi Mathieu, the issue was some conflict SP Kindergarten caused with SP Page Builder, as the issue disappeared when I uninstalled that extension (I wasn't using it). Check Toufiq's update; hopefully it fixed the issue.


Hi there, Thanks for your reply and your suggestion. Also, i have sent him the package. Thanks


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