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page is broken, after emptying the cache the site runns well

Featured Lock Resolved Issue
page is broken, after emptying the cache the site works again. But this is since 5 days every day 2 times.

now it works fine: http://www.jagdprofi.at

attached are screenshots from the broken site

Attachments (3)

  • Screenshot 2019-06-11 at 17.47.47.jpg
    Screenshot 2019-06-11 at 17.47.47.jpg 290.4 KB
  • Screenshot 2019-06-11 at 17.47.55.jpg
    Screenshot 2019-06-11 at 17.47.55.jpg 399 KB
  • Screenshot 2019-06-11 at 17.48.05.jpg
    Screenshot 2019-06-11 at 17.48.05.jpg 433.2 KB

13 Answers

Sifat - Staff

One week ago #Permalink
Hi,
Thanks for your query. This issue is actually related to third party plugins. Please disable all the third party plugins including cache plugins and cookie plugins. Also please disable all the css and javascript compressions if enabled.
Hope this will solve the issue.

-Best Regards

andreas

One week ago #Permalink
Nope - nothing changed the time sice we build the site in Sept. 2018. There arent any third part plugins and css is as it is.

Dieter

One week ago #Permalink
Did you use hidden menu items?

andreas

One week ago #Permalink
Did you use hidden menu items?


ja, im menu sind sachen versteckt...

Dieter

One week ago #Permalink
I had the same issue. It occurred when I started to use hidden menu items, I guess. I've changed my template from Helix 3 to Helix Ultimate. The problem seems to be disappeard.

Sifat - Staff

One week ago #Permalink
Nope - nothing changed the time sice we build the site in Sept. 2018. There arent any third part plugins and css is as it is.

Btw i've just checked your site and it's all ok. I've checked it several times. Did you solved your issue?

andreas

One week ago #Permalink
nope - same prob the last days - we have an i on it and delete the hole day teh cache! yep - we need help pls

Nope - nothing changed the time sice we build the site in Sept. 2018. There arent any third part plugins and css is as it is.

Btw i've just checked your site and it's all ok. I've checked it several times. Did you solved your issue?

Sifat - Staff

One week ago #Permalink
I've checked it again. I think it's solved now. May be it was a cache issue. Please check my test screencast https://files.fm/u/v2feq4dm

andreas

One week ago #Permalink
sry, but no - the problem is already there - it comes a few times a day and we always clear the cache - thats why you didnt see a problem. But is still here... maybe you should use the backand and the ftp - its easier and faster then say us thats the prob is solved.... maybe

andreas

One week ago #Permalink
any help, pls?
I've checked it again. I think it's solved now. May be it was a cache issue. Please check my test screencast https://files.fm/u/v2feq4dm

Dieter

One week ago #Permalink
Can you 'unpublish' the menu-items instead of hide them and see of the problem still occurs?
So, make your hidden menu-items visible (you can leave them unpublished) and clear the cache.

andreas

One week ago #Permalink
no, that wasnt the problem. must be a prob with the template & virtuemart... what ever, help from joomshaper isnt away... thats sad....
Can you 'unpublish' the menu-items instead of hide them and see of the problem still occurs?
So, make your hidden menu-items visible (you can leave them unpublished) and clear the cache.

Sifat - Staff

One week ago #Permalink
sry, but no - the problem is already there - it comes a few times a day and we always clear the cache - thats why you didnt see a problem. But is still here... maybe you should use the backand and the ftp - its easier and faster then say us thats the prob is solved.... maybe


Sorry for the delay, I was in weekend.
Please disable cache from your server and provide me the super admin access.
If the issue is related to cache then i fear there is very little we can do.

Note: it's actually strange that i've tested your site several times and didn't find any issue. Would you please make sure you are using latest version of browser at least check in latest chrome and make sure your browser cache isn't causing the issue.

-Thanks


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