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Paid for wrong product

Featured Lock Resolved Issue
I just tried to purchase Pagebuilder Pro but purchased the template membership instead. Can someone please fix this? I see nowhere to send an email. Thanks!

2 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Hi Scott,
The faster way would be:
1) Order right membership: https://www.joomshaper.com/join-now#page-builder
2) Ask for a refund for template subscription via contact form https://www.joomshaper.com/contact
In message explain that you made mistake during first purchase.

Dilruba Tariq

More than a month ago #Permalink
I just tried to purchase Pagebuilder Pro but purchased the template membership instead. Can someone please fix this? I see nowhere to send an email. Thanks!


Hey Scott!

I can make the switch to the $49 plan for you, but the extra $10 won't be refunded. If that is okay, let me know! I can alternatively get you a full refund (within 7 days of purchase) and you can proceed to purchase the right plan again.

Let me know which works!


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