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PHP version issue

Featured Lock Resolved Issue
Im trying t upgrade the php version for this site from an end of life support 7.1 ....to either 7.2 or 7.3 , however each time I flick the switch the site crashes...

What could be causing this?...I have a very basic stock standard version of this Knight template running on the site with no other 3rd party added components

Thanks

10 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thanks for your query. Please keep a backup of your site first & upgrade the PHP 7.2. I hope it will be better for you.

-Thanks

Wayne

More than a month ago #Permalink
I already said when I change up to php 7.2 the site goes down...it doesnt work....why?

I have to revert back to a php 7.1 version to get the site to work at all..

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thanks for your reply. Is everything up to date(extensions, plugins, Joomla). Please let me know.

-Thanks

Wayne

More than a month ago #Permalink
I just updated PageBuilder to the latest release, however it still does the same thing..I get a 404 error..Page not Found..when i upgrade to php 7.2

Toufiq - Staff

More than a month ago #Permalink
I just updated PageBuilder to the latest release, however it still does the same thing..I get a 404 error..Page not Found..when i upgrade to php 7.2


Hi there, Please provide me the Joomla administrator access via PM. Thanks

Wayne

More than a month ago #Permalink
Well I did allow you access but got no response...however I discovered the issues myself after a lot of investigating..

The upgraded php 7.2 version had the GD library disabled...one i got that enabled I was able to run php 7.2

Wayne

More than a month ago #Permalink
I do not understand your reply...but please mark this as solved..

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thanks for your feedback. After switching the PHP version 7.1 to 7.2 your site was crashed on your hosting. That's why I have downloaded your site backup using Akeeba backup and installed inside our hosting & change the PHP version. But, Here is working fine.

-Thanks

Wayne

More than a month ago #Permalink
Geez I said this was solved by enabling the GD library on 7.2..

t is somewhat concerning you are downloading our websites...i gave permission to enter the admin to look around and check the params...but not really to copy the site and d/l it...

What is is your procedure now?...do you delete them and notify us when you have deleted our dbs and files?

Toufiq - Staff

More than a month ago #Permalink
Geez I said this was solved by enabling the GD library on 7.2..

t is somewhat concerning you are downloading our websites...i gave permission to enter the admin to look around and check the params...but not really to copy the site and d/l it...

What is is your procedure now?...do you delete them and notify us when you have deleted our dbs and files?



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