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Please quickly correct all those 3 very annoying bugs in front-end Edition

Featured Lock Resolved Bug
Hi,

I face many issues with front-end edition (actually, most of these bugs were already there in Helix3. As a regular Joomshaper subscriber, I am a bit disappointed that the same issues occur again).

1. when you hover any Label on any Tab having a Tooltip, that Label disappears immediately after
2. when you want to choose an Intro / Full article image... well you cannot
3. when you click on Versions, the editor closes instead of showing the version popup

Can you please fix the issue before the end of this month ?
If you don't release a new version of Helix Ultimate, just give instructions here to solve the issues.
(for 1 and 2, I know that it is "just" a question of CSS since these issues were already there at some point in Helix3, that I reported at that time)

Txs

44 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Don't worry bro i am here. Give me your site access, i will fix your issues & hold on for the update. :)

Cheers

Marc Dechèvre

More than a month ago #Permalink
Hi there,

Don't worry bro i am here. Give me your site access, i will fix your issues & hold on for the update. :)

Cheers



Txs Toufiq.
Just give me the CSS workaround for all those issues (I may not give access to the site for legal reasons :)

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thanks for your reply. If you don't provide the site access, how can solve your issue :)

-Thanks

Marc Dechèvre

More than a month ago #Permalink
Hi Toufiq,
Well, it is not MY site having an issue.
It is YOUR native template Helix Ultimate :)

So if you use your demo site or if you install a fresh site on your local server, you have all freedom to test and fix all the front-end edition issues.

(I am pretty sure that you don't need my competence to install Helix Ultimate ;) )

Toufiq - Staff

More than a month ago #Permalink

Marc Dechèvre

More than a month ago #Permalink
Hi Toufiq,
Txs for the video,

I use Helix Ultimate 1.0.4. Do you have a new development version ?
In my case, in front-end edition, I have what you see on the screenshot, ie
a. Select button for image is not functional
b. when you hover a label, the label disappears

Also, your video does not show what happens when you click on the Versions button.
In my case, the Edition mode simply closes...

If you have edited your custom.css or edit.css files, just tell me what you have added.
Txs

Attachments (1)

  • 2018-10-30_14h24_13.png
    2018-10-30_14h24_13.png 51.1 KB

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thank you so much for your feedback. I have checked your issue with the version 1.0.4. That's why i requested to you give me your credential check your issue.

-Thanks

Marc Dechèvre

More than a month ago #Permalink
Hi Toufiq,

I have just sent you the credentials via DM.

Please note :
1. Even on a Fresh install, the Versions button does not work in front-end.
2. For the other two issues, I also refer to https://www.joomshaper.com/forums/the-label-disappears-above-the-field-as-on-overflight where you found indeed the issue (css issue).

Txs in advance,

Marc

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Please check now & Let me know.

-Thanks

Marc Dechèvre

More than a month ago #Permalink
Txs Toufiq.
What have you chanded exactly (because I don't see any improvement :) )

I had actually already done this in the custom.css to solve issue 1.
(why can't this be done in Helix Ultimate itself ?)

But for issues 2 and 3, nothing is solved as far as I can see.

Here is the exerpt of my custom.css to tackle issue 1 :


/* Helix - front-end edition issues */

/* tabs disappear in front-end edition */
/* https://www.joomshaper.com/forums/tabs-disappear-in-frontend */
.nav>li>a {
position: relative;
display: block !important;
}

/* labels disappear in front-end edition */
/* https://www.joomshaper.com/forums/the-label-disappears-above-the-field-as-on-overflight */
label {
display: block !important;
}

Toufiq - Staff

More than a month ago #Permalink
Hi there,

2. when you want to choose an Intro / Full article image... well you cannot
1. It doesn't work protostar Template also. Maybe it occurred any third-party plugin cause.
3. when you click on Versions, the editor closes instead of showing the version popup
Yes, there is an issue. It will be fixed, not soon. Because of that, we have used Bootstrap 4 and Joomla is bootstrap lower version. That's why there is a problem.

-Thanks

Marc Dechèvre

More than a month ago #Permalink
Hi Toufiq,

1. label disappearing on hover

I have just tested.
Unlike you say, this issue does NOT occur with Protostar.
You gave yourself the workaround (editing custom.css) in another thread on your own forum.
Please don't make your users edit custom.css for fixes. Just correct it for the next version...

2. layout of Image Selection (Intro / Full Image)

Well, it works with other templates (Protostar or other Boostrap4 template) so I am pretty sure you can correct this :)

3. popup for Version button

Well, as you can see on the second screenshot Version button (and its popup) can work fine with Boostrap4.
For my own website, I have left JoomShaper for a competitor using Bootstrap4 and where 1. 2. and 3 do work natively (without tweaking with custom.css and without having to spend much time on the forum :p )

I hope your priority is to give your customers a good experience with Helix Ultimate.
When can you fix 1. 2 and 3. ?
Txs :)

Attachments (2)

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    2018-11-13_15h52_46.png 13.3 KB
  • 2018-11-13_15h59_40.png
    2018-11-13_15h59_40.png 109.5 KB

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Turn off the JCE editor & check image & links intro image and full image option.

-Thanks

Marc Dechèvre

More than a month ago #Permalink
Hi Toufiq,

Well, let's be clear : I have set Editor to NONE now.

If I don't add MYSELF the following lines in MY custom.css, in front-end edition
- the Tabs disappear on clicking
- the Labels disappear on hovering
- ...

So obviously something has to be fixed in Helix Ultimate, right ?

Besides, since front-end editing does not work with Ultimate, for my new projects I now use another Boostrap4 Template (not by Joomshaper)... and with that template everything works in front-end edition :
- Tabs
- Labels
- buttons for selecting images
- button for managing versions
(and when/if I report them a bug, it is fixed immediately and they thank me for my feedback)

So can you please fix the issues (and contact JCE if you consider that one of the issues comes from a conflict with JCE... even if your competitor's template works fine even with JCE).

Can I count on JoomShaper on this ?
(or do I have to understand that JoomShaper does not care about BUGS reports by its subscribers :( ?)

Txs in advance for your answer and your work Toufiq.

Marc


/* Helix - front-end edition issues */

/* tabs disappear in front-end edition */
/* https://www.joomshaper.com/forums/tabs-disappear-in-frontend */
.nav>li>a {
position: relative;
display: block !important;
}

/* labels disappear in front-end edition */
/* https://www.joomshaper.com/forums/the-label-disappears-above-the-field-as-on-overflight */
label {
display: block !important;
}

a.modal.modal-btn.btn-primary.btn {
display: block;
}

Toufiq - Staff

More than a month ago #Permalink
Hi there,

I would request to you watch the video. I have tested my end. If you wanna check the live server, i will show you.

https://drive.google.com/file/d/1EY3xRM2qqj29o5BEJzszomLn2o_pGuMk/view

-Thanks

Marc Dechèvre

More than a month ago #Permalink
Hi Toufiq,

Txs for the video.
I'll make things easy for you.

I have just installed a fresh Joomla site : http://helix-bug.joomla.com/ (here are the credentials : Username: toxapupej Password: 7thPRc3e. I am aware I am sharing those publicly. This is just a test site made for this purpose. So that anyone can see for himself/herself)
I only install Helix Ultimate (no other extension, no other template, no nothing).

But still
a.. the Select buttons for Intro & Full Images do not appear (see screenshot hereafter)
b. the Versions button does not work
2018-11-14_09h59_10.png
I don't know why, your forum keeps resizing my image to 4Ko... So here is a link to a full-size version : https://screenpresso.com/=M5cNe

So this should clearly be fixed. Do we agree ?

About the Tabs disappearing on click and the Labels disappearing on hover, I don't know what conflict is there.
Is it JCE (used by a majority of sites) or something else, you know better than me.
But what I see is that you gave yourself the workaround on this thread :
https://www.joomshaper.com/forums/the-label-disappears-above-the-field-as-on-overflight
So obviously the issue occurs for many and you have the fix.

So can you also integrate those fixes in the next version ?

All I want is a working Template for my users (otherwise it makes no sense for me to have my Developer subscription).
[ and I think we have spent more time arguing here than it would have taken to fix everything :) ]

Attachments (1)

  • 2018-11-14_09h59_10.png
    2018-11-14_09h59_10.png 4 KB

Toufiq - Staff

More than a month ago #Permalink
Hi there,

This css file doesn't load in your site. That's why occurred this problem. Please check the console error.

/plugins/system/helixultimate/assets/css/frontend-edit.css

-Thanks

Marc Dechèvre

More than a month ago #Permalink
OK.
This was a fresh installation.
If this error is there... it means that there is an issue with the installer of Helix Ultimate I guess.
So how to solve this ?

Marc Dechèvre

More than a month ago #Permalink
Some typo in your template ?

In the html of the site I see :

<link href="/templates/shaper_helixultimate/css/bootstrap.min.css" rel="stylesheet" type="text/css" />
<link href="/\plugins/system/helixultimate/assets/css/frontend-edit.css" rel="stylesheet" type="text/css" />
<link href="/templates/shaper_helixultimate/css/font-awesome.min.css" rel="stylesheet" type="text/css" />
<link href="/templates/shaper_helixultimate/css/template.css" rel="stylesheet" type="text/css" />
<link href="/templates/shaper_helixultimate/css/presets/default.css" rel="stylesheet" type="text/css" />


So I search in the ZIP file of your Template.
in helixultimate.php


if($view == 'form' && $layout == 'edit')
{
$doc->addStylesheet(JURI::root(true) . '\plugins/system/helixultimate/assets/css/frontend-edit.css');
}


there is indeed a wrong backslash.

So I have done more than my part, haven't I ;)

So can you also fix this together with the other points ?
Txs Toufiq.

Toufiq - Staff

More than a month ago #Permalink
Hi there,

We will fix it next release.

-Thanks

Marc Dechèvre

More than a month ago #Permalink
I have just checkd : fixing the link in the plugin helixultimate.php makes the the Intro/Full Image SELECT button appear... but when I click on it the popup is a blank page...

When you say you fill fix it, I hope you were speaking of all issues. Not the the typo that I shared ;)

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Please install fresh Helix ultimate & give me joomla administrator access And FTP access via PM. I will solve your max issues.

-Thanks

Marc Dechèvre

More than a month ago #Permalink
Txs Toufiq.
Don't loose time tweaking my own website.
Simply solve the 3 above-mentioned issues in the template/framework itself for the next release and everybody will be happy :)

Txs and happy new year !
(for your informations, all those things do work perfectly on Astroid framework. So if you don't know how to fix, look at the code, it is open-source ;) )

Marc Dechèvre

More than a month ago #Permalink
Hi JoomShaper !

I hope you are fine.

The good news: I think most of the issues described above have been solved.
The bad news: well, one had not been solved at all : the selection of Intro Image of Full Image from front-end.

The button can be seen... but clicking on it leads to a 404.
Actually, there is a good reason for that : the link behind the button is the following...
/&fieldid=jform_images_image_intro&folder=

(note that if I switch to Protostar, it all works fine, so it is definitely an issue with the Helix Ultimate).

Can you pls fix this ?
Just give me the link to the fix so that I don't have to wait until a next release.
That will also allow me to confirm you whether or not the fix works or not.

Txs a lot

Marc

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Sorry for the delay response. Would you please share a screencast video? It will be helpful to understand your last issue.

-Thanks

Marc Dechèvre

More than a month ago #Permalink
Hi,
Here is the screncast (animated gif).

Attachments (1)

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    ultimate.gif 191.8 KB

Toufiq - Staff

More than a month ago #Permalink
Hi,
Here is the screncast (animated gif).


Hi there, Please send me the Joomla administrator access via PM. Thanks

Marc Dechèvre

More than a month ago #Permalink
done !
Txs for looking at this

(if you edit any file, pls let me know so that I can replicate until a new version of Helix Ultime comes out)

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thanks for your PM. This problem occurred for the JCE editor and now it has been disabled. Please check now.

Thanks

Marc Dechèvre

More than a month ago #Permalink
Txs Toufiq,
Well, obviously some conflict between JCE and Helix Ultimate then :)
But note that there is no conflict with Helix3 (using Bootstrap3) nor with Astroid (using Bootstrap4 like Helix Ultimate).
So I would tend to think that the origin of the conflict is on Ultimate side.
Can you check that ?

FYI, instead of turning off JCE, the solution to disable JCE's File Manager to be used for Intro/Full Image is simply to go to Options (see screenshot). Then the native (crappy) Joomla Media Manager will show.

Otherwise, I see that you
modified the configuration settings for profile "Default Backup Profile"
What settings did you change ? This is a production site...

Txs

Attachments (1)

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    2019-11-08_12h05_07.png 23.3 KB

Marc Dechèvre

More than a month ago #Permalink
So so, here the explanation : exactly one year ago the issue was already notified to you by SigridGR.
But obviously nobody has applied the patch to Helix Ultimate during the last 12 months :(

So here is the fix :
https://www.joomlacontenteditor.net/support/forum/97604-jce-file-browser-shows-404-error-in-frontend-edit#reply-97614

Txs for applying it in the next subversion of Helix Ultimate !

Toufiq - Staff

More than a month ago #Permalink
So so, here the explanation : exactly one year ago the issue was already notified to you by SigridGR.
But obviously nobody has applied the patch to Helix Ultimate during the last 12 months :(

So here is the fix :
https://www.joomlacontenteditor.net/support/forum/97604-jce-file-browser-shows-404-error-in-frontend-edit#reply-97614

Txs for applying it in the next subversion of Helix Ultimate !


Hi there, Please add your issue here.
https://www.joomshaper.com/forums/helix-ultimate-wishlist-bug-report

-Thanks

Marc Dechèvre

More than a month ago #Permalink
Hi Toufiq,

I am quite disappointed :
- I pay every year a Developer Licence @ JoomShaper
- I report an issue
- I have to give the solution myself
- I discover that the issue has already been reported one year ago and is still not patched
- and instead of having a "sorry" and/or a "thank you", I am asked to do your job, namely to post again the same issue on another thread

Do you confirm that this is the way JoomShaper wants to behave with its customers ?

So here the new post : https://www.joomshaper.com/forums/helix-ultimate-wishlist-bug-report#reply-217160
Do you confirm that you fix it now spontanously in the next version ?

Otherwise, please also answer my question above. I repeat :
I see that you
modified the configuration settings for profile "Default Backup Profile"
What settings did you change ? This is a production site...

Toufiq - Staff

More than a month ago #Permalink
Hi Toufiq,

I am quite disappointed :
- I pay every year a Developer Licence @ JoomShaper
- I report an issue
- I have to give the solution myself
- I discover that the issue has already been reported one year ago and is still not patched
- and instead of having a "sorry" and/or a "thank you", I am asked to do your job, namely to post again the same issue on another thread

Do you confirm that this is the way JoomShaper wants to behave with its customers ?

So here the new post : https://www.joomshaper.com/forums/helix-ultimate-wishlist-bug-report#reply-217160
Do you confirm that you fix it now spontanously in the next version ?

Otherwise, please also answer my question above. I repeat :
I see that you
modified the configuration settings for profile "Default Backup Profile"
What settings did you change ? This is a production site...


Hi there, I make sure you that, next version will fix this issue. Thanks

Marc Dechèvre

More than a month ago #Permalink
3rd time I repeat the question :

I see that you
modified the configuration settings for profile "Default Backup Profile"
What settings did you change ? This is a production site...


Please tell me EXACTLY what you changed. This is a production website, there was no reason to change my backup settings (and not even tell me you did it)

Toufiq - Staff

More than a month ago #Permalink
3rd time I repeat the question :

I see that you
modified the configuration settings for profile "Default Backup Profile"
What settings did you change ? This is a production site...


Please tell me EXACTLY what you changed. This is a production website, there was no reason to change my backup settings (and not even tell me you did it)


Hi there, I have disabled the JCE editor. Nothing else. Thanks

Marc Dechèvre

More than a month ago #Permalink
Hi @Toufiq,

OK, so you "only" disabled JCE, you say.

See the Users Action Log on the screenshot hereafter : obviously JoomShaper DID
- change my backup configuration
- and download a backup of the site
after having disabled JCE.

So, I ask the question a last time : what did you change in the Backup Configuration ?
(or do you still deny that you edited the backup configuration ?)

Txs in advance for being honest and for answering,

Marc

Attachments (1)

  • 2019-11-09_14h43_34.png
    2019-11-09_14h43_34.png 81.5 KB

Toufiq - Staff

4 weeks ago #Permalink
Hi @Toufiq,

OK, so you "only" disabled JCE, you say.

See the Users Action Log on the screenshot hereafter : obviously JoomShaper DID
- change my backup configuration
- and download a backup of the site
after having disabled JCE.

So, I ask the question a last time : what did you change in the Backup Configuration ?
(or do you still deny that you edited the backup configuration ?)

Txs in advance for being honest and for answering,

Marc


Hi there,

Thanks for your reply. I didn't any change in your core files. I just downloaded your site and checked your problem on my localhost. Because of that, your site is live.

-Thanks
Txs Toufiq,
Perfect of course if you have downloaded a backup in order to test on your localhost.

And I did not say you changed Core Files (how comes you speak about that new thing ?)

But before running & downloading a new backup, you have MODIFIED THE BACKUP SETTINGS :


User admin-joomshaper modified the configuration settings for profile "Default Backup Profile"


So, this is a governmental website. I ask you a last time : WHAT did you change (and WHY did you even want to change anything in my backup configuration ?). Now I can't even be sure that the configuration is correct...

Toufiq - Staff

4 weeks ago #Permalink
Txs Toufiq,
Perfect of course if you have downloaded a backup in order to test on your localhost.

And I did not say you changed Core Files (how comes you speak about that new thing ?)

But before running & downloading a new backup, you have MODIFIED THE BACKUP SETTINGS :


User admin-joomshaper modified the configuration settings for profile "Default Backup Profile"


So, this is a governmental website. I ask you a last time : WHAT did you change (and WHY did you even want to change anything in my backup configuration ?). Now I can't even be sure that the configuration is correct...


Hi there, I just change the configuration to download JPA to the ZIP file from your akeeba backup configuration settings. Thanks
OK txs.

Very sad I had to ask the question 5 times before getting the answer (namely that you indeed changed something in the backup configuration).

No problem if you change .jpa format into .zip for your test.
But next time pls revert your changes : you are playing with your customer's website and you are not supposed to change Configurations without letting know...

Txs for caring

Toufiq - Staff

4 weeks ago #Permalink
OK txs.

Very sad I had to ask the question 5 times before getting the answer (namely that you indeed changed something in the backup configuration).

No problem if you change .jpa format into .zip for your test.
But next time pls revert your changes : you are playing with your customer's website and you are not supposed to change Configurations without letting know...

Txs for caring


Hi there, Please accept my apologies. I didn't understand, I thought you ask me did I change any core file modifications. Thanks
Let's play a little game (bc I know how things usually turn up when I report bugs, give the solution and then see nothing updated in the next release :D ) :

If in the next release this fix is not committed, you renew my Developer licence ;)

So at least you will make me happy in both cases (and I bet and hope for the Commit)

Toufiq - Staff

3 weeks ago #Permalink
Let's play a little game (bc I know how things usually turn up when I report bugs, give the solution and then see nothing updated in the next release :D ) :

If in the next release this fix is not committed, you renew my Developer licence ;)

So at least you will make me happy in both cases (and I bet and hope for the Commit)


:D First of all Thank you so much. Unfortunately, I don't have access to the license area. Hold on for the Black Friday and you will get a massive discount ;)


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