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Problem send email from - Form Builder - Sp Page Builder Addon

Featured Lock Resolved Issue
Dear SP PAGE Builder Team,
For a Customer of us (an association) we have created a Form using your new add-on FORM BUILDER.

Right now we are facing the following problem:

The form is present in a website called http://www.xxfit.it. Once the form is filled-in it must be sent to an email address which is [email protected] This web site uses, as email settings in the Server settings:

SMTP: smtp.office365.com
SMTP Port: 587
User Name: [email protected]
Passwords SMTP: xxxxx

Now, if we place in your Email Template (in the FORM BUILDER) the address [email protected] the form seems to be sent correctly (looking at the web site front-end), but it never arrives to destination. Even the person that has filled-in the form does not receive any communication.

We have tried to change in the email settings the SMTP parameter with the PHP mail parameter, but even in this way the mail does not reach the address [email protected] (while, in this case, the sender receives the confirmation message).

If we keep the PHP email parameter on, and place an email with different name (e.s. [email protected], instead of [email protected]), the form sends-out the email correctly, both to "FROM" and "TO", without any problem.

Can you please help us to understand while when the email setting is SMTP: smtp.office365.com it does not work?

Any possibile solution? The form must be sent to [email protected] (for GDPR and privacy issues it cannot be sent-out to a personal address that uses different email).

Thank you in advance.


1 Answers


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