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Problem with form builder, email is sent but the send button does not show the success message

Featured Lock Resolved Bug
hi,

I use a form builder in "Themis" template. the form sends the the email successfully but it does not show the success message and it just get stuck

any idea?

thanks in advance

36 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi guys, Please download again the SP Page Builder and install your site. We have added a hotfix contact addon issue. Thanks

Alex

More than a month ago #Permalink
Hello! :D

Same problem with form builder

When you click button, the loading is round and round and round......and no success message.

Look printscreen below

Attachments (1)

  • formbuild_bug.png
    formbuild_bug.png 92.5 KB

Eve

More than a month ago #Permalink
Hello everyone :)

I'm having the same issue.

The form does send, but there is no success message. The little circle just indicates, that the form is sending, but it just gets stuck circling and never shows the success message.
I've attached a screenshot of the problem.

Any suggestions?

Attachments (1)

  • FormBuilderBug.jpg
    FormBuilderBug.jpg 19.9 KB

freget

More than a month ago #Permalink
The same thing for me !
Please correct this bug as soon as possible
Eric

nafiseh

More than a month ago #Permalink
why does no one reply to this?

freget

More than a month ago #Permalink
Up !

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Sorry for the delay response. Please provide me the Joomla administrator access via PM to check the issue. I will check & get back to you soon.

Thanks

nafiseh

More than a month ago #Permalink
Hi there,

Sorry for the delay response. Please provide me the Joomla administrator access via PM to check the issue. I will check & get back to you soon.

Thanks


Hi Toufiq,

I have sent you the required information.

thanks.

myproducts

More than a month ago #Permalink
Is this hotfix only for contact form, or also for formbuilder?

Nereo Egeo

More than a month ago #Permalink
Hello, I have downloaded the SP Page Builder pro on October 29 after the update (Updated On: 25 Oct 2019),
The email is sent successfully but The message send loading is still stuck,

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Please download the current version. We have updated the package. Please download and install it again.

Note: Before check the contact form, please clear the cache

-Thanks

Nereo Egeo

More than a month ago #Permalink
hello,
I did it, I downloaded the SP Page Builder pro and cleaned the cache right now, the problem still persist

freget

More than a month ago #Permalink
For me also. Updated, cleared cache but Same old spining around forever :-(

Moshe

More than a month ago #Permalink
Same problem here. Updated SPPB few minutes ago but the problem persists.

Nereo Egeo

More than a month ago #Permalink
untill a few days ago it was working as expected, something happened..

Toufiq - Staff

More than a month ago #Permalink
Hi there, Please provide me the Joomla administrator access via PM. Thanks

myproducts

More than a month ago #Permalink
Hi there, this is not an issue with with the contact module, it's the form builder. It appears after the last update of Page Builder.
@Toufiq Where can I download the updated package? At https://www.joomshaper.com/joomla-extensions/sp-page-builder-pro there is only the 25 Oct Version...

Toufiq - Staff

More than a month ago #Permalink
Hi there, this is not an issue with with the contact module, it's the form builder. It appears after the last update of Page Builder.
@Toufiq Where can I download the updated package? At https://www.joomshaper.com/joomla-extensions/sp-page-builder-pro there is only the 25 Oct Version...


Hi there, Please download this version. The current version fixed the problem. Thanks

myproducts

More than a month ago #Permalink
Great! It works now. Thank you!

Toufiq - Staff

More than a month ago #Permalink
Great! It works now. Thank you!


Hi there, Glad to heard that your problem solved. :) Thanks

Moshe

More than a month ago #Permalink
My problem is with the contact form (not the builder). Reinstalling SPPB and clearing cash does not seem to solve the problem.
I would appreciate suppot.

Toufiq - Staff

More than a month ago #Permalink
My problem is with the contact form (not the builder). Reinstalling SPPB and clearing cash does not seem to solve the problem.
I would appreciate suppot.


Hi there, Please provide me your site administrator access via PM. Thanks

martin

More than a month ago #Permalink
at me the same mistake

Toufiq - Staff

More than a month ago #Permalink
at me the same mistake


Hi there, Please download again the page builder and install the package. Thanks

martin

More than a month ago #Permalink
i have, but it dosent work

sorry, the mistake is in firefox, in chrome its works

e.g.https://www.mactoo.de/kontakt.html

Moshe

More than a month ago #Permalink
My problem is with the contact form (not the builder). Reinstalling SPPB and clearing cash does not seem to solve the problem.
I would appreciate suppot.


Hi there, Please provide me your site administrator access via PM. Thanks


Thank you, but it is against our policy. Could you please provide me with instructions and I will do my best to execute them.
Regards.

martin

More than a month ago #Permalink
p.s. the presentation in the "Safari" is not correct either

nafiseh

More than a month ago #Permalink
Hi there,

Please download the current version. We have updated the package. Please download and install it again.

Note: Before check the contact form, please clear the cache

-Thanks


Thanks Toufiq, I installed the Sp page builder again and now it works!

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Please download the current version. We have updated the package. Please download and install it again.

Note: Before check the contact form, please clear the cache

-Thanks


Thanks Toufiq, I installed the Sp page builder again and now it works!


:)

Moshe

More than a month ago #Permalink
Hi there,

Please download the current version. We have updated the package. Please download and install it again.

Note: Before check the contact form, please clear the cache

-Thanks


Thanks Toufiq, I installed the Sp page builder again and now it works!


:)

As I wrote earlier, this does not work for me.
Relnstalling the updated version of SPPB and clearing cash does not solve the problem. Providing the Joomla admin dredentials is against our policy.
After so many posts askink for help, could you please provide some instruction for solving the issue?
Thank you.

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Please download the current version. We have updated the package. Please download and install it again.

Note: Before check the contact form, please clear the cache

-Thanks


Thanks Toufiq, I installed the Sp page builder again and now it works!


:)

As I wrote earlier, this does not work for me.
Relnstalling the updated version of SPPB and clearing cash does not solve the problem. Providing the Joomla admin dredentials is against our policy.
After so many posts askink for help, could you please provide some instruction for solving the issue?
Thank you.


Hi there, Please provide me your site administrator access via PM. Thanks

martin

More than a month ago #Permalink
at me too

Florian

More than a month ago #Permalink
Hello,

I have the same Problem! On some Browsers it works but on other Browsers the form will not send. The latest update of SP PageBuilder both to clear the cache doesn't fix the Problem. But I have discovered that when you disable the Plugin "System - Page Cache" it works on all browsers. Unfortunately it's no solution for me...

Thanks in advance!

Toufiq - Staff

More than a month ago #Permalink
Hello,

I have the same Problem! On some Browsers it works but on other Browsers the form will not send. The latest update of SP PageBuilder both to clear the cache doesn't fix the Problem. But I have discovered that when you disable the Plugin "System - Page Cache" it works on all browsers. Unfortunately it's no solution for me...

Thanks in advance!


Hi there, Please provide me your site administrator access via PM. Thanks

Massimiliano De Wolf

More than a month ago #Permalink
Hi,

I have the same Problem...

Messages from my site are successfully sent and arrive at my personal inbox.

The problem is that the button continues to load and the warning that the message has been sent successfully does not come out.

Thanks

Attachments (1)

  • email-box.jpg
    email-box.jpg 32.7 KB


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