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problem with gallery preview image

Featured Lock Resolved Bug
hi, i'm experiencing a problem withsome of the module functions. My website is updated to latest joomla version, and all extensions are updated to the latest version.
I can't see the preview image from some of the galleries, plus i can't add a new preview image on new galleries or replace it because the popup screen for this function is empty.

See on this link a small screen recording of the behavior

https://www.useloom.com/share/3aab31edd1c64b5398ad9acb94bd767chttps://www.useloom.com/share/3aab31edd1c64b5398ad9acb94bd767c

Can you help? I can provide admin access if needed
thanks

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