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problem with gallery preview image

Featured Lock Resolved Bug
hi, i'm experiencing a problem withsome of the module functions. My website is updated to latest joomla version, and all extensions are updated to the latest version.
I can't see the preview image from some of the galleries, plus i can't add a new preview image on new galleries or replace it because the popup screen for this function is empty.

See on this link a small screen recording of the behavior

https://www.useloom.com/share/3aab31edd1c64b5398ad9acb94bd767chttps://www.useloom.com/share/3aab31edd1c64b5398ad9acb94bd767c

Can you help? I can provide admin access if needed
thanks

5 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Please try to use the .jpg image instead of the .JPG image.

-Thanks

Michela F.

More than a month ago #Permalink
Hi there,

Please try to use the .jpg image instead of the .JPG image.

-Thanks


Hi, thanks for your reply. As you can see from the video that is not the issue, since there is no content inside the image popup whatsoever. Or at least there are 2 issues.
Can you help? Thanks

Toufiq - Staff

More than a month ago #Permalink
Hi there, Please send me the Joomla administrator access via PM. Thanks

Michela F.

More than a month ago #Permalink
Hi there, Please send me the Joomla administrator access via PM. Thanks


Hi, just sent it to you!
Thanks

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thanks for your PM. You have uploaded the large size image with cap extension type file.JPG. You should upload a small size image with a small extension.jpg

http://prntscr.com/m03kjl
http://prntscr.com/m03l3e
http://prntscr.com/m03lbp

-Thanks


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