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Problem with renewal

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Upgraded to pro plan but can only download the basic plan....what is wrong? Please advice Screen Shot 2018-11-12 at 11.13.56 AM.jpg

5 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
sorry but here is only technical forum.
I see that you have active subscription: Business template only (!)
what is "Pro" plan?

Describe all details and use : https://www.joomshaper.com/contact

Paul Frankowski - Staff

More than a month ago #Permalink
If you want to have access to SP Page Builder Pro
please order "Basic" plan from: https://www.joomshaper.com/join-now#page-builder


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Paul Frankowski - Staff

More than a month ago #Permalink
If by mistake you ordered wrong plan:
1) Ask for refund
2) Order "Basic" plan from "SP Page Builder Pro Plans" tab

Paul Frankowski - Staff

More than a month ago #Permalink
Now you have access.

1) Download Pro from: https://www.joomshaper.com/downloads/extension/sp-page-builder-pro
2) Install it
3) In SPPB Options > Add license key + email
4) Clear browser cache deeply


All steps are very important (!)
In case of problems read:
https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3#faq-problems-solutions

Paul Frankowski - Staff

More than a month ago #Permalink
p.s.
Please delete all screenshots(!) with purchase details.
It's OPEN FORUM also your enemy can read it.


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